The worst company

★★★★★
4.7 / 5
94% of users recommend this
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BMBMBM's review of Drivalia Car Rental - www.drivalia.com

★☆☆☆☆

“The worst company ”

Written on: 26/02/2018 by BMBMBM (1 review written)

Do not kill your vacation with Drivalia. I had my bank account stolen just after return the car. I had to report then to police. What killed the vibe of my trip. I'm very disappointed with the terrible service. Not professional team. Do not trust in any information that you request by phone
They make everything to take extra money!!!!

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Drivalia_Car_Rental's Response to BMBMBM's Review

Written on: 22/03/2018

Dear Customer,

Thank you for your review. We are a little unsure what you mean by "bank account stolen" as this seems a very strange thing to say.

We do pride ourselves on delivering a superb level of customers care which we are proud to see reflected in the overwhelming level of positive reviews. We would never charge anything to a customer without them knowing although there are occasions such as if the car is returned with the incorrect level of fuel or a fine is received from the authorities but in these situations we would always notify the client prior to taking any money.

If you feel that there is an issue with your contract please do email our customer care team with your booking reference number and an explanation of the problem and they will look at your contract and provide a personal reply extremely quickly - they are at your disposal seven days a week in your language.

Kind regards
The Drivalia Team

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