Delpaso Car Hire - www.delpasocarhire.com Reviews

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★★★☆☆
3.3 / 5
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Latest Reviews

★★★★★

“No problems”

Written on: 20/07/2017 by MaBo (2 reviews written)

We used Delpaso for the first time this year after many years using Malagacar.com, who have got quite expensive. We had no problems at all. All the staff we encountered were very pleasant, smiley and helpful. We were upgraded (actually offer a choice of car) and had no issues on collection and return of the car. Couldn't fault the service we got, or the car. We always take the fully comprehensive insurance offered by any car hire company as have found (through past experience of hiring cars for… Read Full Review

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★☆☆☆☆

“Rip-off!”

Written on: 25/01/2017 by 373Fanning (1 review written)

As I covered my excess by an insurance with an agency, Delpaso wanted to block 1500 EUR (!!!) on my credit card which was over the credit card's limit. To block on two cards was not permitted. I had to cancel my insurance with the agency and take the much more expensive insurance with Delpaso… Read Full Review

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Smallcarku's Comment

Written on: 30/03/2017

If you look at the logic you can see what is wrong :
Rent a small Del; Paso Car for two weeks, 2*14 28 Euro

The fuel sham on arrival at the service desk 90 Euro

Allow say bringing the tank back 1./ full -25 Euro

Net Cost of car for two weeks without CDW 93 Euro about 6.70 euro a day.

No company can make money renting at this price !!

Car Damage Waiver insurance 19 euro per day = 266 Euro . The real cost of the insurance is probably 42 Euro, giving Del Paso a Contribution of 224 Euro.
That's where the profit is. If you refuse the CDW from the company and use your own insurance , the only way Del Pao can recover any profit is by claiming you damaged the car. You will see a lot of irate customers on the Web complaining about sharp practice. I could go on ad nauseum.

So many Spanish car rental companies are "loss leading" at 2 Euro a day rental on line with the expectation of ripping you off at the service desk when you are tired and short of time. If you look at the economics of a small car, the rental company requires North of 20 euro per day to break even. Why then are they all in a mad rush advertising at 2 Euro [per day ?? I would guess the low rate online catches the customer but should it be allowed? This pricing model promotes disreputable and illegal practices and spurious claims against insurance companies and of course with the preauthorised 1200 Euro block the Company has an "open sesame" to charge you for a scratch you did not do..



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★☆☆☆☆

“Pre booked car hire at Malaga airport,total blatant...”

Written on: 27/12/2016 by tara1604 (4 reviews written)

Pre booked car hire at Malaga airport,total blatant rip off merchants. If this happened in the UK theyd all be in court and stopped trading. Basically if you want a car and their own FULL EXPENSIVE COVER then you will have no problem. If,however,you have your own cover they will not let you have the car!!! Yes its true,an extremely rude man was pretending our card was declined(it was not as we phoned Mastercard and they confirmed they were NOT processing the transaction,they were in fact… Read Full Review

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★☆☆☆☆

“KEEP WELL CLEAR AND DON'T BECOME ANOTHER DELPASO VICTIM”

Written on: 27/12/2016 by riptof (1 review written)

Ignore this advice at your peril and become another Delpaso rip-off victim. I should have looked at their reviews before booking but foolishly didn't and, as a result, became yet another victim of their, ‘suddenly discovered damage’ scheme. What I witnessed at the time of collecting my car should have given me some pre-warning, which was an irate lady being told that the damage they had mysteriously discovered on the underside of her returned vehicle should have been spotted by her when… Read Full Review

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★☆☆☆☆

“BEWARE”

Written on: 20/12/2016 by Manuel58 (1 review written)

This company has the most outrageous anti-consumer business practices and defraud ordinary travellers on a regular basis if they fail to buy the company's own insurance. In any other area of commerce there would be a complaints process and an Ombudsman But not here… Read Full Review

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Betterstandards's Comment

Written on: 20/12/2016

Why does CARTRAWLER continue to condone this type of unethical business standard?? Who is looking out for the consumer in all of this?? The Private Equity companies??

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★☆☆☆☆

“Don't rent a car at Del Paso”

Written on: 28/08/2016 by dm285 (1 review written)

Don't rent a car at Del Paso. The company is leasing treir cars ar chip price and afterwards they charged you for damages you didn't do and they don't refund your deposit. Absolute the worst car rental company EVER!!!… Read Full Review

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Betterstandards's Response to dm285's Review

Written on: 20/12/2016

This reviewer is absolutely right. A more unethical company you cannot imagine. I am astounded that CARTRAWLER still work with them given the level of highly negative reviews this company gets for its blatantly sharp practices. SHAME on them and SHAME on CARTRAWLER too.

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★★★★★

“ups!”

Written on: 18/08/2016 by HaraldurJonsson70 (2 reviews written)

I booked a car with doyouspain with this company. I bought the doyouspain insurance and when I arrived at the office of delpaso they offered me to choise between their coverage or to leave a deposit of 1.500€ for the nine seater. I chose leave a deposit because I have my own insurance with the broker. The lady warned me that if someone scratches my car, I must to pay it. The second day of my holidays, I parked the car into carrefour, I had a problem with the parking’s roof and the car roof… Read Full Review

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★★★★★

“Good experience”

Written on: 13/08/2016 by lyndaillinois (2 reviews written)

It was my second time in spain, first time in malaga. I rented a car with this company and I am very happy with them. I contacted them by phone, they gave me a price for the car with total cover and I must return the car full. They need my flight number and my name. I did not pay by phone. When I arrived at the airport, a men was waiting for me, he explained me where i need to go to take the courtesy bus. The driver was careful and fast. I paid on the desk with my credit card, not cash. They… Read Full Review

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★★★★★

“Good for value”

Written on: 13/08/2016 by Robinsonmz286 (1 review written)

Hi, I booked a 9 seater car for tour around Andalucía, I got a brand new volkswagen transporter. Price including total coverages was really cheaper comparing other similar companies. The experience was very satisfying… Read Full Review

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★★★★★

“Excellent.”

Written on: 12/08/2016 by alfonso.merida.ruiz (2 reviews written)

I had read some negative reviews about this company, but they were not correct at all: great service, very nice staff and we received a fine car. We took full coverage, we were on holidays and we wanted to worry about nothing. We highly recommend this company… Read Full Review

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★★★★★

“Great Company”

Written on: 11/08/2016 by stonesjack (2 reviews written)

I rented an affordable car for a week, and price was excellent, including coverage. I paid less than others companies and the experience was great. The car was fine and people was friendly. I will recommended to all my family and friends… Read Full Review

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★★★★★

“Los Recomiendo.”

Written on: 09/08/2016 by fernandezOrtega (1 review written)

I have a home in Mijas near Málaga and I have visit spain many times last year. I usually get a small car like fiat panda, and never had a problem. I recommended to my friends because they have good prices and staff are very helpful. … Read Full Review

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★★★★★

“Excellent Company”

Written on: 09/08/2016 by ThaliaT (2 reviews written)

Hi, I used this company, and all was right. I was traveling Andalucía for three weeks and the car was fantastic, i pair for total coverage to avoid problems. I will recomended to my friends… Read Full Review

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★★★★★

“Good Price and good car”

Written on: 08/08/2016 by CalForema (2 reviews written)

Hello, I rented a car for two weeks on June, and my experience was excellent. Price was very good including insurance. Staff was really friendly. I think that i will repeat next year… Read Full Review

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★★★★★

“Good price and car”

Written on: 30/07/2016 by Schultzkm236 (1 review written)

Hello, I booked a car with delpaso and my experience was excellent, i got a new Fiat 500L. Price for 7 days was really cheap in comparison with other companies. I paid for full coverage because is better paid more and be secure. I will back next year. … Read Full Review

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★☆☆☆☆

“OMG Just Awful!”

Written on: 06/06/2016 by 286Willis (1 review written)

After leaving my wife and kids at the carousel I thought I would save time by picking up the hire car. I was met at the airport by the coach driver and put my computer and hand luggage in the back. My wife called to find out where I was and I tried to explain but she was lost. The driver said to collect my family, I returned 3 minutes later to find him gone! As you can imagine I was furious, he had left me there outside the terminal, less my bags and computer! Needless to say a few very angry… Read Full Review

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★☆☆☆☆

“OMG Just Awful!”

Written on: 06/06/2016 by 286Willis (1 review written)

After leaving my wife and kids at the carousel I thought I would save time by picking up the hire car. I was met at the airport by the coach driver and put my computer and hand luggage in the back. My wife called to find out where I was and I tried to explain but she was lost. The driver said to collect my family, I returned 3 minutes later to find him gone! As you can imagine I was furious, he had left me there outside the terminal, less my bags and computer! Needless to say a few very angry… Read Full Review

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★★★★★

“You need read. Always.”

Written on: 11/03/2016 by MaryBen (3 reviews written)

We rented a car with Del Paso Car Hire the last month (10 days), we did a booking through Do You Spain, before we paid, we read the terms and conditions. Then, we knew that we had to choose between leaving a deposit or taking the Delpaso's insurance before picking up the car. When we arrived at Malaga we met the rep in the arrivals hall, he was really helpful and 12 minutes later, we were in the office. Once on the desk, we were given both options regarding the insurance, we decided to… Read Full Review

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Delpasocarhire's Response to MaryBen's Review

Written on: 05/04/2016

Many thanks MaryBen.


We hope see you again the next September!

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★★★★★

“A life saver!”

Written on: 08/03/2016 by EinMann10 (1 review written)

We went to Malaga two weeks ago. We had contracted a transfer to go to Almuñecar, but he left us in the airport alone. We spoke with the Delpaso's girl into the arrivals hall and she sent us to her office. In the office they gave us a car, with full insurance without problems. The staff were polite and the car, a automatic Volkswagen Passat, fantastic. We paid 164€ for four days. We did not pay for the petrol, they gave us the car full and we returned it full too. I think that it is a… Read Full Review

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Delpasocarhire's Response to EinMann10's Review

Written on: 05/04/2016

Thanks you Sir.

See you the next year.

Best regards.
Del Paso Car Hire Team.

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★☆☆☆☆

“Hidden Charges Rip Off - don't go near”

Written on: 13/10/2015

Recently returned from a short golfing break and discovered that this company had nailed me for £120 hidden charges which you only find out about when you get your credit card bill. Thet take €1200 insurance deposit from your credit card ( has to be a credit card) and later refund the €1200. They make a charge of £29 for each transaction and to cap it all they use a rate of 1.3 to extract the money and 1.4 to credit the money . I only had the rental 4 days!! A total of approx £120… Read Full Review

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