Phantom Motor Company Reviews - www.phantommotorcompany.co.uk

★★★★★
4.5 / 5
88% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Phantom Motor Company - www.phantommotorcompany.co.uk

Phantom Motor Company - www.phantommotorcompany.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Professional friendly and fun”

Written on: 14/09/2017 by Birksie (1 review written)

Fantastic experience with the guys at Phantom. No hard sell at all. I would recommend Phantom to anyone looking for something a little bit different. The cars are priced to sell and presented in great condition! Big thank you to Cole and the team. I'll be back when it's time to expand my collection!!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Value for money”

Written on: 06/09/2017 by manutdjag (1 review written)

Delighted with the initial customer service and the support throughout the purchasing process. We identified a small number of snags, which Phantom motors were happy to deal with and successfully did so. However, the communication process after purchase was a little slower than prepurchase, which was a little disappointing. However, to be fair, they recovered the situation by pulling out all of the stops to deliver the car in time for important journey. Overall, I would definitely use them… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“EXCELLENT SERVICE!!!!!!!”

Written on: 22/08/2017 by ADNANMANZOOR (1 review written)

My wife and i wanted to buy a range rover so we drove from london just to see and despite us arriving late (near closing time), they were so accommodating and exceptionally friendly. We were then shown a number of range rovers which we fell in love with and went for a test drive. They could have easily turned us away as we came 30 mins past closing time, however not only did they showed us the vehicles, they gave us a set of keys to drive on our own. Their selection of cars are amazing… Read Full Review

Phantommotorcompany1's Response to ADNANMANZOOR's Review

Written on: 22/08/2017

Hi,

We hope your well, thnakyou so much for your kind review, it really makes our service worth while when we please people like yourselves.

we hope to see you in the near distant future.

kindest regards,

Cole Hibbert
Phantom Motor Company

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Quick,easy and professional ”

Written on: 05/07/2017 by Reidy1747 (1 review written)

I seen an Audi Q7 online and enquired about the car and got a response from the person I dealt with giving me some good detail about it. I went down on a Saturday to have a look and knew straight away I wanted it. I was put under no pressure whatsoever and was just given the keys and a set of trade plates and told to go for a drive on your own and have a good look around it which is rare not to be harassed or hearing the usual cheesy salesman selling lines. I got back and agreed to purchase the… Read Full Review

Phantommotorcompany1's Response to Reidy1747's Review

Written on: 15/08/2017

Hi,

Thankyou so much for you kind review. This feedback really does give other customer a potential insight into how we operate as a business and the level of customer care people receive when dealing with us.

we hope you really enjoy your new Q7, if there is anything we can do in the future please do not hesitate to give us a call.

kindest regards

Cole Hibbert
Director
Phantom Motor Company

Reply to this comment
Report this review
Was this review helpful? 0 1
Read 1 Comment
★★★★★

“3 cars out of 3 for me from Phantom ”

Written on: 28/06/2017 by Sarahsamuel89 (1 review written)

I have just bought a new Range Rover sport off Phantom this is 3 out 3 cars I have had since passing off this company. I would not buy a car off any other garage, they a pressure to deal with both the guys I dealt with . They have sorted my finance at an excellent rate, give me a good value for my old car and sorted all the paper work. They sent me finance docs which in 3 clicks of the computer was sorted and I went along to collect my new motor. Some of the cars these guys have are jaw… Read Full Review

Phantommotorcompany1's Response to Sarahsamuel89's Review

Written on: 15/08/2017

Hi,

Thankyou so much for your valued comments, this really makes our job worth while, your second range rover in so many months!! We really value your comments and your custom.

thankyou for once again putting your confidence in our team.

kindest regards,

Cole Hibbert
Director
Phantom Motor Company

Reply to this comment
Report this review
Was this review helpful? 0 1
Read 1 Comment
★★★★★

“Exceptional Service”

Written on: 28/06/2017 by edson09 (1 review written)

It's not very often you come across a car showroom where you are given the chance to look at the stock available. Usually you are pounced upon and pressured to purchase something. At Phantom I was allowed the pleasure to look at what was on offer and make an informed decision in what I could afford. The staff were great and very knowledgeable. From information on the car to the finance package it was all so good. I cannot recommend Phantom enough. Thank you again for all your help and I… Read Full Review

Report this review
Was this review helpful? 0 1
★★★★★

“fantastic service gary was excellent”

Written on: 23/06/2017 by 113Oliver (1 review written)

Excellent services from this lovely gentleman, as soon as we enterd the showroom we were warmly greeted. He had recognised my voice from my telephone enquiry and recalled my name. I was shown a number of cars that meet my criteria and was inform about one that wasn't actually on the forecourt. I know that was the car for me, we were chauffeured to see it and I know that was the car for me, I was able to take it for a test drive and the sales man was able to provide me with the answers to all my… Read Full Review

Report this review
Was this review helpful? 0 1
★☆☆☆☆

“Very poor”

Written on: 03/06/2017 by Upsetcustomer123456 (1 review written)

Got a st focus from them (great car) but had problems from start to finish said they sorted it but far from it just deleted problem from ecu,,they will probably say ring me but y should I they have my number… Read Full Review

Phantommotorcompany1's Response to Upsetcustomer123456's Review

Written on: 12/08/2017

Hi,

Thankyou for your review.

I am the director and owner of this business and it upsets me a lot that you seem to have had a problem with the service you have received from the staff here at phantom motor company. If possible I would like to know more about tote issues and I can assure you any problems with your car will be resolved immediately.

I don't have your details unfortunately as you can imagine we sell alot of ford focuses, but please if you can call me in the office I assure you a resolution will be met by me personally.

My sincerest apologies for your bad experience with our company and I hope we can overcome this for you and maybe change your mind also. We thrive off excellent customer services at all times but obviously sometimes the odd customer slips the net.

I look forward to hearing from you.

Kindest regards,

Cole Hibbert
Director
Phantom motor company

Reply to this comment

Phantommotorcompany1's Response to Upsetcustomer123456's Review

Written on: 12/08/2017

Hi,

Thankyou for your review.

I am the director and owner of this business and it upsets me a lot that you seem to have had a problem with the service you have received from the staff here at phantom motor company. If possible I would like to know more about tote issues and I can assure you any problems with your car will be resolved immediately.

I don't have your details unfortunately as you can imagine we sell alot of ford focuses, but please if you can call me in the office I assure you a resolution will be met by me personally.

My sincerest apologies for your bad experience with our company and I hope we can overcome this for you and maybe change your mind also. We thrive off excellent customer services at all times but obviously sometimes the odd customer slips the net.

I look forward to hearing from you.

Kindest regards,

Cole Hibbert
Director
Phantom motor company

Reply to this comment

Upsetcustomer123456's reply to Phantommotorcompany1's Comment

Written on: 15/08/2017

Hi Cole,,,after speaking to you yesterday I would like to say thank you very much for taking the time to phone me and resolving my problems,,,car is running fine and the couple of problems I had have all been resolved what a gent once again thank you very much

Reply to this comment

Phantommotorcompany1's reply to Upsetcustomer123456's Comment

Written on: 21/08/2017

Hi,

Lovely to talk to you the other day, I'm so glad we resolved your issue for you. We thrive on superb customer service, now realising your query slipped the net with our outsourced supplier and I can only apologise for that again. We are glad you left this original review as we have managed to sort this for you. If you would have not left this review you probably would not consider using our company again which after chatting with you I hope we may if changed your mind. I personally look forward to seeing you in the near future.

Kindest regards,

Cole Hibbert
Director
Phantom motor company

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 4 Comments
★★★★★

“Fantastic team and Cars”

Written on: 25/05/2017 by Barryhalliday (1 review written)

Purchased my Bentley GT from the person I dealt with and the team guided me through the process no pushy attitude ended up with the most wonderful car and the after sales service was outstanding I have had this same car for two years and is as wonderful as the day I bought it! If you are looking for a quality car with great service and expertise go to these guys! There was nothing bad about this place I simply cannot fault it and I am the first to complain if something is not right!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Fantastic”

Written on: 22/05/2017 by Paulportasman (1 review written)

I have just bought a Audi q7 from phantom car company and what a fantastic bunch of people they are that work there from start to finish they was very helpful not pushy like some car garages and will definitely be going back there for my next car made buying the car a very pleasant experience and even got a nice bottle of white wine on completion of the sale thank you so much and sure I will be seeing you again… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great people ”

Written on: 09/04/2017 by Rebecca77 (1 review written)

I recently bought an Audi A5 from the sales colleague. He was of great help and got all the works required on the vehicle done. I would recommend them to all friends and family as they have not let me down once. Great set of lads and been a pleasure dealing with Thanks… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Poor aftersales service”

Written on: 23/03/2017 by SerenaStuart (1 review written)

I recently bought a car from Phantom motor company who initially during the purchase seemed very helpful and attentive, After buying the car it soon became clear that it had a fault, I contacted them at least 10 times but nobody ever rang me back. I eventually returned in person and got my csr in to be looked at a week later, they had the car for a week and returned it still not fixed. I was told it would take 6 weeks to get the part. After 7 weeks still no part, but then I was offered a cheap… Read Full Review

Phantommotorcompany1's Comment

Written on: 21/05/2017

Hi I'm very sorry you appear to have had a bad experience with my company. Would it be possible you can contact me on either by phone or through our website and I will endeavour to rectify any issues you have.

I hope I can resolve this for you as we pride ourselves in excellent customer services.

Assuring you of our best intentions at all times.

Kindest regards,

Cole Hibbert
Director
Phantom Motor Company

Reply to this comment

Illuminati's Comment

Written on: 05/07/2017

Hi cole ,
Any chance I can have your number as I'm having a few issues myself

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★★★★

“The Good Guys”

Written on: 10/03/2017 by Durko (1 review written)

Even though I managed to get gloss paint on my coat from Phantoms latest revamp, I still drove away in a great car. Low mileage prestige Mercedes E Class with full service history, looks beautiful and drives like a dream. The lads were great, friendly but not pushy and really down to earth. This is the first place I'll be going to for my next car. Thanks Lads it was a real pleasure. Regards… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Good honest garage 5star”

Written on: 11/01/2017 by TerryBaird373 (1 review written)

Superb friendly no pushy salesmen service!! Bought a stunning s3 from this garage I love the car. Keep up the excellent work. … Read Full Review

Phantommotorcompany1's Comment

Written on: 07/02/2017

Hi,

thankyou so much for you valued comments. we hope you enjoy the car and we look forward to seeing you in the near future.

if there is anything at all in the future we can help you with please just give us a call.

kindest regards,

Cole Hibbert
Director
Phantom Motor Company Limited

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Excellent service ”

Written on: 21/11/2016 by Maisymillie (1 review written)

I bought an Audi a1 from phantom motors and I have to say had fantastic service from the sales manager, not pushy very friendly nothing was too much trouble, very satisfied… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Friendly and very helpful”

Written on: 29/10/2016 by DanniGrieve (1 review written)

My boyfriend bought a car from this garage this morning and staff were so friendly, he's happy with his car and I'm happy with my free bottle of wine after travelling from Newcastle! Would definitely recommend, staff were very friendly :)… Read Full Review

Phantommotorcompany1's Response to DanniGrieve's Review

Written on: 05/11/2016

thank you so much for your comments it really makes our job worth while.

we hope to see you in the future.

best regards,

Cole
Director
Phantom motor company

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Excellent Service ,”

Written on: 15/10/2016 by Byron145 (1 review written)

I bought a Mercedes and had a problem with back bulb housing , They sorted it out in no time would definitely recommend to everyone. He was very helpful… Read Full Review

Phantommotorcompany1's Comment

Written on: 07/11/2016

thankyou for taking the time to leave us a review, this gives other potential buyers an insight into dealing with our company in the future.

we hope to see you in the near future.

best regards,

Cole Hibbert
Director
Phantom Motor Company

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Superb friendly service”

Written on: 23/09/2016 by 76McGregor (1 review written)

From start to finish it was a pleasure buying a car from Phantom. All of the staff were very helpful and friendly. I bought a BMW 335i earlier this week and the whole process was made very easy. I pointed out a few minor faults with the car such as car park type dents and a couple of scuffs on the alloys. All sorted out without any problems prior to purchase. The car looked immaculate when I picked it up and I was even treated to a nice bottle of red when completing the purchase. The car… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Beware!”

Written on: 18/09/2016 by Scholesfan888 (1 review written)

I bought a performance model Audi from this place in late April, the sales guy was pleasant/helpful and not pushy which is always a bonus. The experiance from walking in the showroom to handing over the keys was pretty much faultless, can't knock the guys for that. Days after taking the car home, and driving no less than 50 miles (bad weather and work commitments) i noticed a humming noise and a knocking noise. As i work across the road from an Audi dealer i got it booked in straight away… Read Full Review

Phantommotorcompany1's Response to Scholesfan888's Review

Written on: 05/11/2016

HI,

WE ARE DEARLY SORRY FOR THE TROUBLES YOU APPEAR TO BE HAVING.

PLEASE CONTACT US IN RELATION TO YOUR ISSUES AND WILL BE MORE THAN HAPPY TO REPAIR THE CAR AT OUR COST. WE CAN PROVIDE A COURTESY CAR WHILST YOUR CAR IS BEING REPAIRED. WE HAVE NO RECORD OF ANY ISSUES WITH ANY PURCHASED VEHICLE FROM OUR GARAGE IN APRIL THIS YEAR. PLEASE CONTACT MYSELF AT YOUR EARLIEST AND I WILL PERSONALLY DEAL WITH THIS MATTER FOR YOU IMMEDIATELY.

I LOOK FORWARD TO HEARING FROM YOU.

BEST REGARDS,

COLE HIBBERT
DIRECTOR
PHANTOM MOTOR COMPANY

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Great speedy service”

Written on: 11/09/2016 by Charlotte_1986 (1 review written)

I am so pleased of the speedy service I received when I purchased my Mini One from the garage and although I didn't see the car until delivery I was very happy with the amount of the pictures that were displayed on the site. I wouldn't normally purchase a car without viewing prior but I was happy to as the dealer sounded pretty honest and there was nothing hidden about the car. I would like to thank him for the speedy delivery of my car and It runs like a dream now and I am very grateful for… Read Full Review

Report this review
Was this review helpful? 0 0
overview