A Truly Miserable Experience

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Lookers Online - www.lookers.co.uk
★☆☆☆☆
1.3
7.0% of users recommend this
  • Customer service

  • Value For Money

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Greggors's review of Lookers Online - www.lookers.co.uk

“A Truly Miserable Experience”

★☆☆☆☆

written by Greggors on 01/12/2016

Lookers at Peasmarsh - Service department totally incompetent could not fit a bulb without shorting out the circuit, could then not diagnose the blown fuse. Then they decided to wash their hands of the vehicle by avoiding my phone calls, 6 in total. Eventually got VW Customer Service involved, which Lookers really didn't like at all. Anyway they 'booked' the vehicle in for inspection, when I arrived they denied all knowledge of it being booked in. Very funny! With a bit of research fixed it myself in the end. Easy job, but not the point, they damaged the vehicle they should have fixed it.

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