Avoid if you can ....

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★★★☆☆
3.2
57.0% of users recommend this
  • Customer service

  • Value For Money

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Guest's review of Braunstone Crossroads Motors Ltd, Leicester

“Avoid if you can .... ”

★☆☆☆☆

written by on 14/04/2016

I would not recommend buying from this dealer, the customer service is simply non-existent… All they care about is you paying for the car, once that’s done, you won’t even get a smile… If you dare to be unhappy about anything you’ll be treated like an inconvenience…
So I bought my Audi A4 not that long ago (it’s still under their 3 months’ warranty, which you don’t get in writing, you’re just being told it’s there – so pretty sure they would deny it if something would to happen), to be honest I got a good deal, which was 'accidental', as they priced the car incorrectly online, (in the end they committed to that price, which was the only OK thing about them). When I went to pick up the car, the process was really rushed, the sales man didn't even bother to say hello, some other guy just pushed the paperwork through… When I got to the car, it was still wet inside, clearly a rushed pre-inspection job, even though they knew I was coming… Before driving away, I've noticed the parcel shelf was missing, no one bothered to tell me this when completing the paper work, I had to go back to the office… Got told they will order one for me, as they don’t know what happened to the original one?! Finally got a replacement, in the wrong colour! Even though, I have called them to remind that it needs to match the silver/grey colour of the interior…
There was no apology, or any reimbursement for the fact, that I had to go back and pick it up… When I told the sales guy this is the wrong colour he just ignored me and thrown the shelf into the car…
I have pointed out before buying the car, that the breaks are pretty used up and will soon need changing, they said they will look at them and if that’s case, they will change them for me – guess what? Didn't happen…
It’s been a while since I bought a car and hopefully, it will be a while before I need to buy my next one, but this is not how I remember customer service should look like. If you decide to get a car from these people, for whatever reason, just assume it’s like buying private, once you drive away you will not matter to them at all… The whole experience was terrible, staff rude and unprofessional.... Also, noticed they seem to be going by different names on few websites too (Prestige cars / my bcm & braunstone crossroads)

simply avoid if you can :/

  • Customer service

  • Value For Money

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Bournie's Comment

Written on: 07/03/2017

I had dealing with them 4 years ago. I wrote a review on here with details which this website decided to take down because it was so damaging to braunstone. There was many threats of court action and I eventually got a full refund on the car otherwise it would have been court. They are a disgusting company can't believe they are still trading tbh. Openly admitted to me when I returned the vehicle they get all their cars from auctions. Not the "reliable resource" they stated when I bought the car in my opinion.

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