**HAVE NOTHING TO DO WITH THIS DEALER!!**

My daughter bought a Citroen C3 from the "Value" range at Arnold Clark in Oldbury for £3,500. Ten months later it failed to start and we took it to a local garage for diagnostics and repair. They described it as "a can of worms" as there was so much wrong with it and my daughter had to foot a bill for £1,139 worth of repairs. Weeks later, the battery went and the garage that replaced it said it had previously been fitted with the wrong sized battery. Eventually, in frustration and despair, I wrote to Arnold Clark (the Oldbury branch, and the man personally), not in the hope of anything being done about it, which is just is well, as precisely nothing has been done about it! Someone from their executive office e-mailed and asked if he could ring "to discuss". However, it turned out that there was nothing to discuss, as he said that ten months was not an unreasonable length of time for a car to last "commensurate with age and mileage"!! I suggested that the supposed pre-sales checks either were not carried out at all, or were not thorough. He refuted this, but could not explain how so much had been missed, even things that should have been obvious to a trained eye. Other reviewers who have said that Arnold Clark are only interested in maximising their profits and shifting cars off their forecourt as quickly as possible are right. So much for their mission statement "to offer genuine value for money and create high levels of customer satisfaction." A shambolic outfit, morally dubious and thoroughly unprofessional. YOU HAVE BEEN WARNED!!