Terrible customer service

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Scented Candle Shop www.scentedcandleshop.com
★★★☆☆
2.8
43.0% of users recommend this

Helenharvey81's review of Scented Candle Shop www.scentedcandleshop.com

“Terrible customer service”

★☆☆☆☆

written by Helenharvey81 on 22/01/2013

Ordered 3 Red Christmas pillar candles, received a phone call a couple of days later to advise they weren't in stock however there were ivory candles with the same design, received 3 plain candles with no design, was advised to return them, i sent them back however they claim they haven't received them, after numerous emails they said i had to claim for the cost from the post office. The email they sent advising this was very cheeky and effectively accused me of not returning the candles, i think there's a bit of a scam going on.

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