Very disappointed

I bought a set of candles one was the large glow lite. I was told to burn it for 4 hours to even the top of candle out! Well that didn't work it looks such a mess for such an expensive candle I would have thought it should burn correctly. I was informed that the wick is cotton prior to purchase what a load of rubbish it's very hard plastic. Definitely don't waste your money there's also no scent it was meant to be scented and last!