No order arrived & ignored by consultant

After being told my order would arrive in a week, I am furious that not only has my order not arrived after 2 weeks but my texts, calls and emails are being ignored by the partlite consultant regarding this matter. Guests of my party are asking how long it will take and I am unable to give them an answer due to myself being ignored. Very unprofessional and due to this, friends of mine have now canceled their parties.