written by on 14/01/2009
Fred Olsen, Balmoral. Good value for money, disappointed we didn't go to La Palma. Would certainly go on another cruise with Fred Olsen
written by on 11/03/2010
Fred Olsen admin and marketing are awful. For example their so called 'Superior Outside Cabin' is not superior at all and is in fact very basic.Don't be fooled.
Much worse is the contempt with which they treat the customer.Important documents only arrived at the last minute - even the tickets! Attempts to obtain flight upgrades were blocked and they didn't even provide the details of the final flight home until the day before disembarkation. Nobody on board was prepared to give an explanation - reception and customer services were useless. Many people were rightly furious.In the end we discarded the Fred Olsen flight arrangements home and booked with another airline. Not recommended for the discerning traveller.
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site