Management problems.

The payment process, and the checking process of multiple personal documents, all done over the internet (no idea how securely) was extremely long winded and unnecessarily complicated. I accidentally made a payment twice, as on the first attempt on UnbeatableHire’s website, it showed as having failed. On checking my bank statement and realising I’d paid double, I contacted the company immediately. Still waiting, 2 months later for an adequate response and a refund.
Just read another review about a lengthy delay to get damage deposit back. No surprise. Having recently completed the hire, I guess I’ve got this still to come!
All in all a pity, as the vehicle itself was great, the depot staff very helpful, and the handover very cordial.
There seem to be problems in this company’s management which are too big to ignore. I’d advise caution.