Difficulty getting £1250 depoit back

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cjbrooker's review of Unbeatable Hire - www.unbeatablehire.com

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“Difficulty getting £1250 depoit back”

Written on: 15/12/2017 by cjbrooker (1 review written)

Although we did enjoy our actual holiday and the pickup and drop off were friendly and efficient (although with limited English at pick up) our overall experience with Unbeatable Hire was not good at all.
Generally, the vehicle was in OK condition for a 4-year-old hired (2013) out motorhome. There were newer ones (2015 and 2016) at the depot so we must have got one of the oldest models they had.
We found that it had a leaking shower tray, broken bowls, tin opener broken and the batteries in TV remote were not working making the TV unusable.

They have seriously excessive amounts of additional charges.
£1250 security deposit, insurance excess deposit payment. They take admin charges for driver insurance surcharge (£9) and to return your own deposit (£15).
VAT is excluded from drivers insurance surcharge.
There were unacceptable delays in getting my deposit back even though there were no post-hire charges or any reason for delay (still not refunded 2 months after return - now threatening them with legal action).
The deposit refund link they provide clearly doesn't work and isn't intended to work.

In summary, avoid this company. The hire quote won't be the amount you pay and you will have difficulty getting the deposit back.

Read the 'Highway Robbey' blog by Steve Bishop (Google it) as it matches my experience and shows I'm not an isolated instance with this company.

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