Contacted this caravan supplier about a major fault on my wet heating system they didn’t get back to me leaving me in a freezing new 2023 swift caravan I had to get a private technician to repair my Aldi heating system I wouldn’t recommend anyone to buy anything from them they couldn’t care less I have recently come out of hospital and let them know that I needed their assistance but nothing !!!

Preston Caravan and Motorhomes’ website clearly states: “the integrated Aftersales Department who can cater for all caravan & motorhome servicing, parts and warranty requirements.” I had to send a request for a motorhome service again after my email had been ignored for a week. Then ‘Service Advisor’ advised that I wasn’t on their system and in a second email that “We’re not Dethleff agents and we don’t do the major vehicle services here.” What I wanted was a service for a Fiat Ducato, one of the most popular base vehicles (cab and chassis) for a wide range of motorhomes and campervans. The website nowhere mentions any limit on what he calls ‘major’ or that servicing is confined to their own sales. Meanwhile the Warranty Administrator had also written to say that I didn’t exist on their system, so no surprise there. This is an NCC approved workshop (no 1589) which should, among much else, be a ‘benchmark for motorhome and touring caravan servicing in the UK’, so the customer will know ‘that the right things are done, by the right people and to a high standard’ and that the workshops ‘are run by fully qualified caravan and motorhome servicing professionals.’ How are Preston Caravan and Motorhomes doing? I’ve been travelling for over 30 years, wearing my way through 5 motorhomes, 3 caravans and 2 vans, living and travelling in every European country and including three round-the-world journeys each lasting one year. There are two issues here. Why can’t Preston Caravan and Motorhomes be clear on their website exactly what services, if any, they offer to motorhomers and caravanners in general, and why can’t they be more courteous when explaining that what is written on the website cannot be trusted? I have had much better service in a Turkish Oto (=Auto) Bazaar!

Took our caravan in for trade in after agreeing a price only to be told an absolute pack of lies by the appraisal guy, on leaving their site totally dissatisfied by their treatment, I took my caravan back to our service centre with the report they had conjured up, bottom line is they told us exaggerated claims tried to hoodwink us out of 2k on the deal, after talking to others in our club this seems to be the modus operandi for this outfit, needless to say I will not ever go back to them I will also advise anyone else to tread very carefully with any dealing with this outfit, we have had another full report form our service centre and there are no issues at all with our van that would warrent a 2 k reduction and the price they offered in the first place was the bare minimum, we have since visited several other dealers with our van so they can evaluate it there and then all offered considerably more to trade up and we finished up buying a caravan over 27k so Prestons clean up your act get some moral back bone and stop ripping people off with your lies and exaggerations

We purchased a brand new caravan from them last year which was great but when we took it back for a service and a wash at around £340.00 we got our van back still dirty as it hadn't been cleaned properly.. The van was also handed back to us with it's front compartment latch missing, when I asked what had happened to it the service staff said it was already missing to which I found farcical as I had to unlock it for them in front of them... Needless to say they never replaced it.. And on getting the van ready for a trip we discovered the microwave was now no longer working We spent 10s of thousands with Preston caravans on a brand new van and have been brushed aside when we complaind I would be very cautious if using them for you're van service

Terrible never again will never go to this shop again

I am very disgusted by the way I have been treated by PRESTON CARAVANS over the purchase of a WEINSBERG campervan from their hire fleet. It is only my second purchase of a vehicle of this type so blame my own lack of experience in part and feel that I have been taken for a fool which does not feel good at all. I was attracted initially by online advertising of a 3 year old 130hp (higher powered), Fiat Ducato based Weinsberg Carabus 600K which seem to exactly fit my requirements. After 3 visits to Preston from my home in Nottingham I drove away in the vehicle and traded in my beloved Ford Transit which by then had 90,000 on the clock. It was only after getting the V5 back from DVLC and checking all the paperwork carefully that I realised the vehicle sold to me by Preston Caravans wasn’t 130hp at all but the lower powered 120hp model which according to my local Fiat dealers stopped being manufactured as a base model in 2016. I immediately contacted Preston Caravans then less than two weeks after the purchase and after initially ignoring me, did fully admit that a mistake had been made in advertising the vehicle incorrectly which they claimed to not be deliberate and to have no financial consequences. In the circumstances, they had little choice but to offer me a full refund although my previous vehicle could no longer be returned and they have not been prepared to countenance any compensation for my consequential losses which as anyone would appreciate would be considerable. I am now left with the unenviable choice of taking back the vehicle to Preston Caravans for a refund that does not include my consequential costs and not even leaving me a vehicle to drive away in OR to retain a vehicle that has been sold to me on misrepresented information which will be less powerful and with lower fuel economy than expected throughout it’s life for which Preston Caravans have offered to compensation me precisely nothing. Yes, we made a big mistake but no, we are not prepared to contribute anything towards the consequential costs of putting it right. They strike me as one of those dinosaur organisations who believe the customer is there to serve them rather than the other way around. Incidentally we also bought an uber expensive LPG gas bottle from them when we went to collect the vehicle which both their sales and service staff assured us was compatible with the fittings in the campervan. Not only was this proved to be complete nonsense but it has so far proved impossible to get the correct fittings to make this work so we are still using a single ring gas fitting from GO Outdoors for cooking. Seriously not impressed.

Preston caravans sales staff were always professional and helpful. They kept in touch with us during the process to keep us informed of what was going on. We are very pleased with the level of service provided.

Just sold our caravan to Preston Caravans. Could not fault the service we received from them. Would definitely recommend to friends and family

The whole experience is stress free when selling your caravan to Prestons. The money gets paid into your bank account so no worries of getting swindled with alternative methods of payment. You may or may not get a little more cash in a private sale, but how do they want to pay you ? The issue I find with that particular choice is the prospective buyer sees where it's located and what your security is like. A private buyer wants you to include awnings, locks etc. I, personally thought that I didn't need the hassle of a private sale so went to Prestons who I bought the caravan off and did a deal. Could not have been happier with the whole process and came away stress free.

Have used Preston caravans for a few years now. Always find them pleasant and very helpful. The lady in the stores is an absolute asset to them, if they dont have it in stock they will get it. Excellent service always.

Had great advice when buying our motorhome from Preston’s. Recently decided to upsize and had a straightforward sale back to Preston’s. Very honest to deal with. Would definitely recommend.

helpful staff who do not pressure you whilst looking around

My caravan was vandalised and it was recommeded that i take my van to PCM as they were mfg agents. Thats when it started to wrong. It took 4 weeks to get the service people to call me to book in a slot to fit the new roof panel. I needed to visit to get this booked. Following our delivery to the site i was asked leave it for a week to allow them to fit it in amongst other jobs but charging me £100 plus vat for a 20 minute job. I was very surprised when i was called to request my uplist of the van as they were unable to carry out the work as the internal cassette was damaged. By chance a family friend asked to view the van and on inspection it was clear to see that the hinges were broken. PCM stated they would not offer any works on the van. Needless to say the old panel.was taped in place to keep it weatherproof however On our inspection we saw damage to the hinges however we have photographic evidence from the breakin thst hinges were in-fact undamaged. What a total sham. Either they have poor workshop supervision or they employ low grade trades people. Total waste of time and money 6-7 weeks for nothing. Defo no recommendations for this shabby crew.

I called them about buying my motorhome no reply 6 days gone by 3calls later still no return call they say they need stock even just a call to say they don't want it would have done NO RESPECT OR MANNERS

Purchased new van nothing but faults when you contact them no response then when you do get a response you find out the person you were dealing with has left. Was informed that we need to travel from Edinburgh for them to assess the van 400 miles there and back which we did to be told the fault not covered . Van was only used a few times then lockdown and we have cracks on 2 sides of the van. Water ingress due to historic fail on the front window rail, sink waste failed, end panel on the sofa came loose, to mention a few. Poor after sales, customer service non existent and they lack professionalism, once you have paid for your caravan they do not want to know. Stay clear of this company and keep your well earned money.

Do not have any work carried out by this company. They had fitted a satellite dome to a caravan that I have and the way it has been installed is terrible. Have used hardly any silicon seal where the cables run in to the caravan and only sealed on top of the cables!! Water has been running down the cable and into my caravan cupboard! After phoning them up they could not even book me in as a matter of urgency they told me to email and expect a reply within 5 working days. I could have done a better job fitting it myself! Avoid!

I bought many caravans from this company and exported them to NZ 99% of the vans had issues. Do not buy from this firm.

Bought a new caravan in May and developed a fault within 3 months with the water pump system. After consulting Whale manufacturers and establishing what could be the problem Preston caravans insist that I must return caravan to Preston from Edinburgh so that they can establish fault and rectify. Cost of part under £100 and could be fitted by myself. Cost of fuel to return caravan would exceed cost of part let alone the 4.5 hour journey there and same back again. Should caravan have to be left for repair this would be doubled? To say I am disappointed would be an understatement. They have my money and it would appear they don't care? Would not recommend them and certainly will never be back again.