After waiting 28 days for return of £1250 deposit and no contact I am sent this after chasing for weeks Thu, 12/19/19 02:58:18 pm UTC Hello. How may I help you?    02:58:31 pm Can you please confirm my deposit will be paidI have answered all questions and haven't had any info from you to confirm it will beI have informed my credit card company who said they will be in contact with you     03:00:16 pm Due to ongoing issues with our merchant card provider, we are unable to process credit card payments nor deposit refunds at this time. Unfortunately due to this situation, Unbeatablehire is filing notice for insolvency. We are extremely sorry for any inconvenience this may cause. What to do now. If you have paid a deposit in advance for a booking or paid a refundable deposit that had not been repaid, you can recover your payment(s) as follows. Credit card payment. All credit card payments are automatically protected and you have a legal right to a full refund. You should contact your card provider and quote that you wish to claim a refund under Section 75 of the consumer credit act. Debit card payment. If you paid via a debit card, you must claim a chargeback. Chargeback is a mechanism for your card issuer to reclaim money from the retailer’s bank. This can allow your card issuer to provide you with a refund due to Unbeatablehire Limited filing for insolvency. How chargeback works Chargeback claims should be addressed to your debit or credit card issuer, who in turn will put in a request to the merchant card providers bank. The process for managing chargeback claims is determined by a set of rules from American Express, MasterCard or Visa. There are no guarantees your issuer will be able to recover the money through chargeback. Time limit You should make a claim as soon as possible, as your card issuer usually needs to start the chargeback process within 120 days from when you made the transaction or when you were due to hire the motorhome. Providing evidence Your card issuer is required to provide evidence to the retailer’s bank to make a chargeback claim. The evidence can be summarised in the form of a written letter or email from you or in a written form which the issuer fills in on your behalf following a discussion with you. When you first contact your card issuer, you should provide the following information: the name of the company you have paid money to (Unbeatablehire Limited) the date you paid the money and how you paid it (over the phone or online) a detailed description of the services you paid for (e.g. motorhome hire) and the hire collection date what has gone wrong - the company has filed for administration You should notify your card issuer of the insolvency practitioner  Alongside the form, the issuer may need to provide other evidence, and they may contact you after your first discussion with them. Chargeback is not a legal right, unlike Section 75 Duration: 2m 37s E-mail from LiveChat

This company is shameful . They have cancelled my reservation 12 days prior to Christmas ! Draw people in , persuade them to part with even more money and then ditch you at the last minute . There is NO way of contacting them and they claim the lines are permanently too busy !! I rented out my property over the Christmas period and I am now homeless . I WILL attend each of the addresses I have for them and I WILL remove goods to the value of what they owe and more to compensate me for my trouble . They are vile rats that benefit from creating misery and upset for others and especially families . AVOID AT ALL COST

WOW just wow. This company is shocking, how it is still trading is beyond me, cancelled my booking via a text message a week before due to pick it up,we were planning to travel to Scotland for Christmas, wont refund what we have paid £1542.00 because there merchant has stopped working. Trading standers have been informed, goes under many names on companies house. My kids are distraught Motor home UK you have officially ruined Christmas. Not to mention the money we have lost in Scotland for Christmas day dinner.

Do not use you will be asking for your deposit back for months with no customers service. They won’t answer the phone unless you are booking. On line chat is the only way and even then if you show frustration they will not chat. I had to send over 15 emails no reply. A letter saying if I don’t get my money back I will be taking them to Court. Involved Trading Standards and Citizens Advice. As well as Visa disputes with bank. OMG i cannot believe how much frustration this has cause us.

3 hours ago Oh look another bad review! Oh look another bad review!! How are these still in business with disgusting customer care such as theirs?!!!! The campervan was fine! Getting your deposit back doesn’t exist!! DO NOT BOOK WITH THEM , YOU WILL REGRET IT! ANY EXCUSE TO DELAY GETTING YOUR DEPOSIT BACK OR NOT REFUNDING YOU AT ALL!!! £100 charge for being 11 minutes late ( reason for late arrival , changing out 8 month olds nappy! ) 11 minutes people??? I am livid ! Surely £25 every 15 minutes is more appropriate??? I have worked in customer service for most of my life and would never dream of Treating customers this way!

AVOID LIKE THE PLAGUE. Pay a little more & go elsewhere. This company caused so much anger and frustration, added to HOURS of trying to resolve issues because they genuinely do not care. I have been a company customer services director for 3 companies and simply cannot understand their blind arrogance and inept approach toward "customers". They get 1 star because you cannot give 0. The constant add-ons, inability to communicate with them after booking by anything but "chat: where they keep you holding for ages (3 times it timed out), withholding deposit for over 2 months then blaming on card company, then trying to add admin fees. Vehicles are in terrible condition. There OWN staff at Glasgow stated "we never get anyone back as company only want maximum profit & don't care if they never return" (this is recorded for proof). The list off issues is endless. I cannot begin to stress that this company should be avoided at all costs. You WILL REGRET calling them...!!!

The deal of £50/night was too good to be true and that will stick with me. Hard sales follow with emails daily - stuff that should be included were not, camper was poorly maintained and we had to take lots of photos. Now they claim the deposit has been returned but it hasn't, the live chat is close to useless and they wont supply any evidence from their side that the payment has been refunded. No telephone number (that should have rung my warning bells - but hey ho, I will learn in future) There is a contact number for the sales office if that helps anyone. Absolute shambles... I wish I had read reviews such as the ones on Trustpilot and Reviewcentre first. Frankly - if they returned the deposits when they say they would they will get much better reviews. The staff at the collection centre were fine, its the head office that has issues. A good marketing person and better financial management could turn this company around and make it a much better proposition

Not only would I not recommend to a friend, I wouldn't wish them on my enemy. Company couldn't be more helpful when we were enquiring on phone from Australia. The 'extras' packs they sign you up for after you book (and you book assuming basics like kitchen gear, power cable and hose are included), are totally pointless. They are included in the hire anyway; they aren't going to bother removing bike racks, dishes the between hires. We collect vehicle. Shabby to say the least, and dirty. No water in it and apparently no tap you can connect to, so you have to find somewhere offsite to do that on day 1. Instruction manual hidden away in cupboard. So many problems with this vehicle. Fridge not working, reversing light out etc. Suddenly the company can't deal with customers by phone, we have to use messaging service.Not one reply to messages. I use insulin and had no working fridge to store it in over our summer rental. I have lots of photographic evidence and phone records to support my claim. Upon vehicle return we were signed off as everything being as it was rented, with 19l extra fuel. Assured that deposit would be in my bank in 28 days, as they need to make sure there are no traffic infringement fines. This is ridiculous as clearly the driver is fined, not the rental company. As we had overseas license our deposit was 2500 UK pounds. After 28 days, no return of deposit. To get your deposit returned you have to fill in online forms that repeatedly fail to submit. Nobody tells you this until you ask. And the longer they delay, the more interest they gain and you lose. When our forms finally submitted and my husband messaged them on the endlessly on hold online chat function, we were assured the money would be refunded in 4 days. It wasn't. Tomorrow we will begin legal action, as it will be 51 days of them holding on to our deposit.

I am awaiting my £1000 deposit .. followed full process now awaiting since September

This company from beginning to end have many many hidden charges. If you are desperate and you do end up having to hire a vehicle from them READ THE SMALL PRINT. They take about 2 months to return your deposit of £1,265.00 (i'm still waiting) and then they try to make additional charges from the deposit. Although when I returned the vehicle it was inspected and I was told everything was fine. When you ask them what these charges are for apparently it can take up to 5 days for them to respond to an email. I concluded it must be because of all the complaints they must get due to the excessive time to respond to an email. I couldn't give a star rating as minus starts was not available. I would never use this company again and I seriously advise no one else to as in the long run you end up paying twice the original hire. Not value for money at all and a ridiculous process of trying to get any answers from the company.

This Company trade under lots of lots of different names but based in Cambridge Hired a very poor motorhome in early July 2019 from this LOT, the fridge didn't work on 240 volts or 12volts also door release handle broken, loads of bodywork damage scratches with photo,s to prove & TV screen broken but luckily for me I got the handover person / valeter to sign "for this” on my own made up check list which he was very reluctant to do, he actually said I wouldn’t hire one of these,s MOTORHOMES and at this point I’m thinking me “too” , then at the campsite the shower cubical waste water system was blocked so 2 out of the 3 the main things we needed fridge & washing facility's didn't work On return of vehicle the hand over went fine especially when I showed him my own "made up signed for release check list" which he was very surprised to see, I was verbally told I would get my refundable deposit of £1250 back and this is where all the stress begins after waiting over 28 working days (6 weeks) for OUR MONEY £1250 to be handed back and nothing, waiting over hour for the live chat web site “gave up in the end” & no emails returned. I decided Ive wasted enough time with this lot, so I raised a county court small claims against them costing me £70 to get my £1250 deposit back, I also contacted Cambridge Trading Standards, Action Fraud and BBC Watchdog reporting their antics which I suggest you do same if your in this same situation Finally money returned exactly 3 months after they had taken it and I believe that was only due to my legal action, I agree with all the other comments on here bombarded with emails for extras at a cost & thier website online booking system that’s painful NEVER NEVER NEVER WILL I DEAL WITH THIS COMPANY AGAIN would give minus -5 stars if possible

AVOID MOTORHOMEHIRE.UK.COM... If you're happy to give them your deposit without chance of getting it back, crack on! The van was heavily used (battered up really). After booking, we came across awful reviews which made us really nervous about hiring. We took all the photos of before and after our hire so they couldn't stitch us up for damage and keep our £250. We looked after that van as if it were our own and cleaned it top too bottom before taking it back. Over a month later and they're claiming we went over a speed limit twice and fined us £75 each time! Additionally, charged us £60 for parking at their depot which we didn't. Can't speak to anyone, they're lovely and polite when you're booking but get arsey afterwards when you ring the sales team to complain (as they're the only ones you can get hold of). Our fridge was broken, so we lost all of our food on the first two days! Go with someone else with some business scruples!

I hired a camper from these guys in july and still haven't received my deposit back. I have followed their procedures and the live chat and calls never get answered. I am owed nearly 2.5k. I am open to suggestions to get my money back.

Please avoid this company at all costs. You will not receive your excessively high deposit back.

Don't believe a word on the website, avoid at all costs. You know the saying "if something looks too good to be true, then it probably is", this should be their advertising slogan. Wouldn't recommend to an enemy never mind a friend!

Do not use this company. You will not get your deposit back. They also will never talk to you over the phone unless they are selling.

My husband booked this motorhome for a week to go to a festival we were talked into paying £1265 on which was for the deposit and insurance which made the booking cheaper. we returned the motorhome in the same condition as we hired it and sat back and waited for our deposit which we believed was 28 days. We were then informed it was 28 working days after the return of the vehicle, this was not great but it did state it in there terms and conditions 28 working days have passed and still no refund. there is no number to contact you have to use the live chat which we have done on a daily basis as well as emailing for some sort of repsonse. I have had nothing, infact when i get through on the chat the young lady doesnt even reply and am left with no explanation what so ever. would avoid using them. They also operate under the names and various websites so would check carefully before making any booking. hope this helps any potential customers

After hiring a vehicle from a yard that was ankle deep in mud I found that I had been charged for parking my own vehicle in a space that didn,t exist.When I returned the vehicle the fuel level was checked along with the overall condition of the vehicle and everything was found to be satisfactory.I have now received a claim for a shortage of fuel plus an extra charge of £37.50 for putting the fuel in,and on top of all this they are trying to charge me for damage to the vehicle which never occurred.

Constantly sending mails with offer. Decided to book and every time I got to the payment page I was told they didn't have any availability, despite the fact the page said there was availability guarantee. When I rang and questioned I was made to feel there wasn't an issue. The customer service was poor and the staff rude. Apparently I should be wiling to trace to Cambridge to collect a motorhome when I live in North Wales! The website told me for a week solid Manchester had availability. Joke of a business.

Booked and paid £200 for motorhome hire. Unfortunatly, i had to cancel 36 hrs later. The company kept the entire amount to cover admin fees! It was over a weekend that i cancelled and there is no way of contacting them. Amazingly, vehicle hire companies are exempt from cooling off periods and are not obliged to refund any money at all. They were not in the slightest bit interested when contacted and showed not a glimmer of customer service. I booked through Motorhome Express but they use several different names, please be wary and avoid them.