Just had my third habitation check done, last year it was £170. Nearly fell off my chair on being told it was £299 when I collected it. I wasn't informed of this when dropping it off. This price is way over the top for the amount of work done, & its only a six metre van. Plus the gas taps, awning light & fridge were left on. I was warned that the gas bottles were unsafe due to only having one securing strap, this is how the van was delivered from Baileys & it passed your pre delivery check plus two subsequent hab checks, so why is it now a problem? I have always defended Lowdhams in the past but now I feel aggrieved and am unlikely to be a customer again. So for you its short term gain, long term loss.

In May, I bought a brand new Swift Basecamp from Lowdhams in Huddersfield for ~£19K. It turns out it had been manufactured improperly and due to unprotected water ingress is now thoroughly damp throughout (80-95%)! Lowdhams have refused to take the caravan back and refund me. We are now in dispute about what happens next. My advice. Avoid Basecamps like the plague. Avoid Lowdhams like the plague. :(

Cannot understand all the negative views here.. I purchased a van from them last september it had a slight problem They couldnt do enough to sort it out.From sales staff to the young ladies in the service their profesionalism was first class.

May 2016 bought a new Hymer motorhome. Lowdhams,Huddersfield had it for 1 week because the 3pin plugs were the wrong way round.It took them 1 week for a habitation check, they had it for another week for an airbag fault. When I went to collect they told me that they couldn't fix it and that I would have to take it myself to a Fiat dealer.It then took 6 weeks to obtain the parts. Last week 5 days after the warranty had run out I had a problem with the step not returning . I phoned Lowdhams and asked as I had lost 9 weeks of warranty, as a gesture of good will would they look at the step, and was told abruptly by the service department that the DO NOT DO GOODWILL. I thoroughly agree with a previous reviewer ,they never return phone calls ,totally inept, and once they have your cash their customer attitude changes. I wish that I had read this review site before dealing with them.

Had Motorhome serviced there never again cost me £800 plus , and still had to take it to a Fiat Dealer for them to end up doing what I asked this shower of T to do but did not , So stay well clear

Excellent at selling you the dream but thereafter just did not want to know. Promise the world and fail every time. They don't reply to telephone messages or emails. Ended up taking legal advice from caravan club which really woke them up. Have since compared our experience with this lot with other caravaners - like ourselves will never use again.

We bought a caravan from Lowdens in 2016, sales was great couldn’t do enough for us, but that where it ends, we had endless warranty problems and had to take it back at least once a month sometimes twice for the first 12 months, we had to constantly chase them for updates, she’s not at her desk was the response most of the time, rarely did they return our calls and one of the lasses in the office wouldn’t look up from her phone until she had finished texting or facebooking or what ever she was doing, then when you tell them you’re there to pick up the van, you’re given the paper work and go and check it yourself, then come back to sign it off. We said we would never go there again, but we say a 2018 Cadiz and wanted one, after talking to the sales manager who told us there was a new GM and things will be changing, if we wasn’t happy at any point go back to him he would sort it etc etc. We decided to go for it with them, we didn’t want it for a couple of months but wanted the finance in place, they wouldn’t do it, the sales person just wanted a deposit telling me if we didn’t put down the deposit we might lose it, Bailey only had 1 left and wouldn’t be making any more until 2019, this was Oct 17, that wound me up and they lost the sale, we went to another local dealer the day after and did the deal, and saved money.

We ave just bought Motor Home from lowdhams Huddersfield. The service from the guy we bought it through was brilliant. He wasn't pushy he was very helpfulland talked us through everything.nothing was to much even when we was waiting for our finance .he was very patient.he rang as a curtacy call every couple of wks.we ave now got our Motor Home and no we can call this guy up when we want.we feel very comfortable with him.i would recommend lowdhams Huddersfield to anyone.all staff we dealt with was very good.

Yet again I have been fobbed off with an excuse from this company over a warranty issue . Lowdhams need to make far more effort to address problems with newly purchased motor homes .

Put a deposit on a caravan then a day or so before collection called to say it was damp beyond repair then they had another identical one and the same thing happened again with the same reason. Bought another from elsewhere lowdhams really need to check them better before putting up for sale

I will start by saying that I have RELUCTANTLY given a one star rating as it is a required field so I'm obliged to do so, I say reluctantly as by choice I wouldn't have rated them at all. I have a Swift Elegance 580 which I bought new from the Huddersfield branch . I am experiencing continuous crazed cracking of the bodywork , which if not annoying in itself on a new van, even more irritating , is the completely inept and couldn't care less attitude of the service dept. My most recent experience has been ongoing since the 19th of July. I am still waiting for answers and returned calls/e mails from the service manager, who always happens to be either in a meeting or on a call whenever I ring, not sure what takes all her time up , it's certainly not making sure her department is doing what it should, but I think it might be easier to get an audience with the Pope. Not happy with the product - very expensive , quality poor, but my real gripe and main frustration is with the dealer and their woeful after sales. WHEN this current problem is finally resolved I would hope I will never have to use Lowdhams Huddersfield again.

we bought a used caravan from Lowdhams, we then asked proof of purchase. Oh dear!! I have been told that they do not give such a thing and that having taken delivery of the caravan, that is proof. I have rang many times, only to be informed that they will return my call, which they do not. As in other reviews, I have found the staff to be rude. Very unsatisfactory.

I have had problems with the service department and lack of effort from them in resolving a problem with a faulty accessory on my brand new motorhome . They do not return calls , after promising to do so, I have had to call time and time again .A faulty item has not been fixed or replaced despite the service department having two weeks to do so. Excuse after excuse.

I recently went to view a used 2016 Swift 480 caravan and was treated politely and helpfully by the staff, resulting in receiving a part exchange quotation,which I agreed to consider. Whilst considering the quote that evening I checked their website for any alternatives and found an unused 2016 model for less than the used one! It looked like a bargain so the following day I visited again and asked for a quotation against this van. They did not appear to know about the van but checked and agreed they had got it and gave me a price, a slightly reduced trade-in but it looked like a good deal. I agreed to return in about 2 hours with my wife to look at it, after it had been extracted from storage. I returned as promised to be told that the van had been sold by the Nottingham branch. There was no apology for my wasted journey and they apparently made no attempt to cantact me. Treatment then became totally offhand, and couldn't care less and that was from th Manager. Needless to say I shall not be returning. It may have been a genuine mistake but if so they need a mechanism to put a product on-hold. I rather suspect they had incorrectly priced it and decided it was no longer available.

Just purchased a second hand Hymer van conversion from the Huddersfield branch. on the initial viewing i was happy with the choice of van to suit our needs but could have been put off the purchase by the presentation of said van . it was dusty inside and out and not really well presented at all and needed some TLC also had a flat battery so needed a jump start to get it going .I made my concerns to the salesman, and he said it is almost impossible to keep every van on show on site in a 100% condition at all times due to the time on sale and the footfall of potential customers.But he said any van sold will get a full service and valet and a warranty. I pointed out some things i had concerns about on the van and was assured that all would be sorted out through there normal pre delivery system.so i agreed the purchase of the van paid a deposit and waited for the delivery date 4 weeks. chewed my nails for 4 weeks and then the day came ,pick up day!.My "quote, What the hell!! is that it? are you sure? It looks brand new". Happy

Yesterday (Monday) first thing (around 10.30am) rang to speak to a salesman as I am interested in buying a new Hymer. The automated system directed me to the sales department but the phone was not answered. I was informed by the automated system that everybody was busy and that if I left my details somebody would ring me back. It is now Tuesday at 12.40pm and I am still waiting! This makes me very suspicious because if their communications are this bad with a potential sale in the offing, what would they be like on service queries. My last statement is a tad rhetorical as the other comments posted on this sight seem to spell it out.

sat at home waiting for a call from lowdhams, put in a warrantry claim 6 weeks ago heard nothing ,called in a week last saturday spoke to receptionist in service told they would phone me back last monday nothing ,phoned again thursday told the same now monday just spoken to swift they tell me they have no record of any warrantry claim on going, feel like going round in circles very poor service

Purchased a new caravan from Lowdhams Huddersfield in mid 2015 - be extremely wary that good initial buying experience quickly fades with very poor after sales experience following reporting and non-replacement of missing trim (which the Sales Manager was adamant that I should have reported within 30 days; we initially thought it was part of the design until we realised on our Easter 2016 holiday that trim was actually missing). Sales Manager has unrealistic expectations upon customers with very poor customer service and dealings - no doubt he had already had his commission so simply was not interested. I won't be buying a caravan from this company again. NOT RECOMMENDED.

We recently booked a habitation service for our Hymer motorhome with the Huddersfield branch.We dropped it off at 830am as requested and was told that they would ring us when it was ready to collect usually around 3pm. We didn't receive any call so we turned up at 3pm .We were handed the keys for our 'van and was told it had 'clean bill of health'and no problems were found.We then queried this with them as there was some minor faults with the motorhome but the main defects are there was dampness detected and the water heater did not work on mains electric.So we queried this with the receptionist who's respone was that 'Did we mention these faults to them when we dropped it off?!'.Excuse me!That's why we are paying you! The manager or the technician who'carried out the inspection' would not come out their office!busy talking and drinking tea!The receptionist then added that 'we should be glad that they have agreed to undertake the service as we didn't purchase the 'van from them anyway!We are paying clients!The receptionist then added that she couldn't stamp our service book, for our warranty as they had run out of stickers!but one would be posted out to us first class....we still have not received it.I wouldn't recommend Lowdhams at Huddersfeld. I would like to add that the Nottingham branch were brilliant (the previous year) and the service we received from them was very good.