People in Jessops customer service are liars

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netka141's review of Jessops

★☆☆☆☆

“People in Jessops customer service are liars ”

Written on: 11/01/2018 by netka141 (1 review written)

Jessops – the worst ever online customer service.

I have bought nearly £2000 Pentax camera with 3 years extended warranty (one order).
They didn’t have a camera in stock and asked me to wait 2 weeks for new deliveries. I could wait so long so I have cancelled the order.
But they didn’t cancel my extended warranty (£150) and they charged me for it.

I have a warranty for the camera which I don’t own!

I had numerous conversation with the Jessops customer service – managers, normal workers, online chats – you name it.. And every single person told me that they will refund the warranty…
But none of them did!

I still haven't got my money back.

People in Jessops customer service are liars !!!

  • on-line store

    Branch Visited

  • £1800

    Goods purchased & cost

  • Quality of service

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