250 miles for what?

This is the second visit to Camera World. They speak of their knowledgeable friendly approach. So my initial purchase was for a small filter. The filter was bought without even an acknowledgement. " I have travelled from Manchester to see what your operation was about" I said, hoping for some encouraging conversation to help make my mind up about parting with some serious money in the coming months. The blank expression and the pause for over 3 minutes when I broke the silence to ask for a bag for the £40 purchase.

I thought maybe that was a one off. So I phoned asking for a battery pack for my D600. Yes we have one came the reply. Great I said I'm in London on
Monday can I pick it up. I arrived with my wife and picked up the battery pack. I decided a new camera bag would be nice and politely asked would there be any chance of a discount if I bought the bag as well as the battery pack. Battery pack cost £200.00, the camera bag £64.00. Nope came the reply. What you wouldn't even knock £4.00 off the price? Nope sorry maybe in the 1980's but not now. Oh, I said, well that will be that then. Left and went to jessops and bought same bag for £50.00.
Customer service costs nothing but can gain you a lot of business. They claim a lot but if you are travelling from a distance to get the "experience", be warned this is a mediocre shop with salespeople who are doing all the damage. No wonder most people are buying off the Internet instead of going down this road. In my opinion!