written by Carterp283 on 03/04/2015
June 2011 - 1st Business account opened some years ago, took 1 hour in branch.
September 2013 - 2nd account opened on the phone (new business), took over 8 weeks. no explanation given.
January 2014 - 3rd account opened (another new business) and still waiting. Currently 5 visits with ID into branches (seems the regular staff just take a copy, but don't bother to upload onto the system so business account opening can't see it). Endless codes sent by text and email. They have me doing what should be their job - filling relevant details for their systems. Despite being a customer with the same bank for over 20 years, they have a draconian approach to ID and proving address - despite the fact I'm running my business from home.
A terrible experience, and the last time I'll be doing any business banking with HSBC.
Much better before you made all the business advisers redundant. The staff you have now do not have a clue and are just as exasperated as I am at the process.
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