HSBC say "Every business has its own story"

My letter to hsbc CEO and Complain department.

 

I want to write to you in regards to my experience with your current HSBC account opening process and it's operations. I understand that there is allot of checks that need to be done. I understand that you need to make sure that the company is fit for business. I understand that you have the right to refuse applications. But the experience I have had so far with trying to open a bank account is a nightmare. I believe HSBC business phone advisories don't have a clue about anything, they are good at just time wasting.

My dealings with HSBC since day one has been just wasting my valuable time, time that I don't have, 1 hour sitting down to write this email, 2 hours to fill out the application online, 1 hour to respond to your correspondence, 5 days to wait for a call back. I don't even know how you manage to run a business like this in the UK.

Your banking is based on the following:

1) Wasting people's time
2) Promising the world but cannot deliver on anything.
3) Loads of paper work
4) No communications between your departments.

I have the right to express my views and I base them on the following:

1) Once upon a time I wanted to get a mortgage with HSBC, they promised me it was seamless and easy. I provided all the necessary paper work and we proceeded with the application.

2) I was promised if I open a premium Account at HSBC, it will make life easier to get the mortgage, so I did. That was a complete waste of time. I had to go back and forth between department of the mortgages and the current account bank. The HSBC advisor even forgot who I was, I originally spoken to about my mortgage. Anyway that was a year and half ago. HSBC didn't know how to transfer my direct debits...etc etc.

3) Recently I went online to check your business account opening process and it looked easy and promising, you say apply online, it's easy process blah blah blah. Get a decision quickly. 2 weeks later, I am back to square one. The advisor calls today for our interview appointment and says well I cannot authorise opening account because of the nature of the business and he was not able to provide a decision.

I am a start up company, has a very simple business model. I will buy from the UK for selling in the UK or import from china like all companies do for exporting it around the world including the Middle East. Also my company will offer IT service to high net individuals, it's a bespoke service much like private banking. High net individuals like your self, it's like Executive IT support. You don't want to know about it, you just want it done.

Your advisor said that I must be referred to a branch business manager, face to face to explain to him what I said already, because of the nature of my business, so that I can waste my time again.

Why didn't you guys tell me this from the beginning. You just want to pick and choose.

I am really upset with your process and I believe it's not clear cut as you claim it to be.

Anyway I thought to let you know. I have told the business advisor on the phone to forget it, I will take my business somewhere else. HSBC will never change and will continue to operate the way they do.

Also I am not the only person that has problems with HSBC service. Some of my clients do. Anyway this is a different story.

I wish your bank good luck in the future.

Regards,


Funny enough HSBC send me email today to tell me my application has been declined even though I spoken to them the day before to say I don't want to proceed with the application.


I replayed back to the email I got this morning at 6AM.......

Dear J,

I don't know if I should laugh or cry at your email.

This email proves my point and it goes to show exactly how HSBC does not know how to run its banking operations and treat its customers or new customers with dignity and fairly.

I have already withdrew my application yesterday at 2PM because your customer service level you provide is next to nothing, it does not exist, Zero. So really am not sure why you are coming back to me with a decision, even though I have asked for the application to be withdrawn yesterday so I ask that you update your records accordingly.

I will approach serval of my clients who bank with HSBC "private" banking and ask them to consider not to bank with your self anymore as the level of service you provide is no good.

I will also never recommend your bank to anyone or approach HSBC for any of its services.

Regards