HOPELESS AND HAPLESS

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Co-operative Bank Business Bank Account
★☆☆☆☆
1.4
From 88 reviews
13.0% of users recommend this

  • Customer service

  • Value For Money

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Guest's review of Co-operative Bank Business Bank Account

“HOPELESS AND HAPLESS”

★☆☆☆☆

written by on 06/02/2014

Their website is shamefully bad. Archaic! Also I rang them today as a direct debit I had cancelled has been taken. The guy I spoke to made no effort to check for me that I'd cancelled it. He told me he had no access to my online account which I found incredible. He just told me to call the recipient and ask for a refund. When I complained that he should be able to confirm whether or not it was cancelled he said he would speak to a technician who said it had not been cancelled. Strange that online I can see that the recipient has been removed from the list of beneficiaries so it sounds like the process was started but not completed.Wish I'd stayed with Santander!

  • Customer service

  • 1 year and over

    Banked with company

  • Value For Money

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