Online Banking, 5-7 Days if your token breaks (so no online)

Moved to Co-Op many years ago,
Originally very happy with service, good value & pay in cheques by post (postage paid) v.usefull for my business.

Perhaps a small issue but has a big consequence.
My token (the little keypad) that you need to log on, broke.
There is no way to get onto online banking without, perhaps good for security reasons.
However I phoned to get a new one, advised up to 5 working days. I said this was pretty poor as no way to easily pay bills & wages.

I assumed this was being on the safe side & probably get within a day or so.
Originally I phoned on a Friday, come the following Friday no sign!
I phoned & was advised that it was 5-7 Days and send 2nd class post, might get Saturday. Of course not arrived Sat.

This is extremely poor, Considering the significance you would have thought they would sort this quicker, as least next day delivery, perhaps a day to program or whatever surely they don't have to do very often.

If I was a bigger company and had 10-20 employees to pay & perhaps dozens of bills I would be furious, I am not very pleased as it is.

To phone is slow, you have to set up all the existing reciepeients again, sort code & accounts & references etc. they can't just use what is already there, my personal bank can simply make payments just by a name.

Although www big improvement on what it use to be (security, thankfully also) is is still quite poor by todays standards