Great service, rip-off costs

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Butterfield Private Bank Account
★★★★★
4.8
From 3 reviews
100.0% of users recommend this

  • Customer service

  • Value For Money

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Guest's review of Butterfield Private Bank Account

“Great service, rip-off costs”

★★★★★

written by on 12/05/2013

I've been with Butterfield for 5 years now and have been 101% happy with the service; it's good old-fashioned human to human banking.

However, I recently received a letter stating the planned start of 'service' charges in 3 weeks time... which will cost me £3,600 per annum unless I deposit £500,000 in each account.

I'm confident I wont be the only client soon to be an ex, such a shame as service has been exemplary over the years but I couldn't unfortunately recommend Butterfield Bank at the rates they are introducing.

  • Customer service

  • 1 year and over

    Banked with company

  • Value For Money

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Martynsinclair's Comment

Written on: 11/06/2013

I would consider making a complaint through the FOS. I received a similar letter and made an official complaint which the bank are legally required to investigate. 1500% increase in charges - greedy bankers springs to mind.

Other thought if course is whether Butterfield are fit and proper to be a bank if it needs to increase charges by this much.

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Petang2387's Comment

Written on: 05/01/2015

Why new account holder has to pay a Cost of Transfer Code for using online banking in Butterfield Private Banking, and the cost of this code is 4000 GBP they ask me to pay in 2000 GBP to each receiver. Any idea?

I also have another Bank account, which is the Cahoots and they also ask for a
Cost of Transfer Code and nearly 3000 GBP, is this commom in UK for non-Resident current account. Thanks

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