I dealt with Imperial 5 years ago for a claim they knocked back. I telephoned my past insurer and they said Imperial have ceased trading. Lets party.

After a windy night my neighbour informed me my chimney pot was leaning and that I should ring my Insurer. I did so straight away hoping to get professional advice on how to deal with this serious turn of events. What followed however, can only be described as absolute chaos. My Insurer apointed this northern loss adjusters who from the start made things as difficult as possible. Everytime I spoke to them I had to answer a series of riddles to prove I was not a soviet spy or imposter. Then there was the issue of the inspection. They refused to give me a time so I had to wait around all day to be graced with the surveyors prescence. When the surveyor did turn up he just stood at the bottom of the garden with a pair of binoculars like a peeping tom. When he eventually came to the door he spat 'you cant claim for that, its bloody knackered'. He claimed that it was not the gale force winds I have suffered but the old enemy 'time' that had caused my pot to lean. Of course I protested but he just said I can read his report so I can understand. When I asked were it was? He laughed 'I have not written it yet.' He walked away only stopping to take a photo of my chimney. I never heared from him or Imperial again. I have cancelled my Insurance and will not be taken part in this racket again.

Their surveyor came to inspect storm damage to my roof, he took pictures from a distance! he had a ladder but did not use it, how can anyone say whether or not a claim is due to storm damage when they havn't even been on the roof. My claim was rejected as not due to to storm damage. I have had roofers look at the roof since, I now have pictures of the damage but have to foot the bill for the repair myself which is totally unfair, prior to this I had not claimed on my insurance for years. I have paid out for repairs to the roof our of my own pocket on more than one occasion and have receipts to prove it but this was not taken into consideration. The shape of my roof is shaped so that the section that is damaged cannot be viewed from below unless someone actually goes upon the roof and carries out a close up inspection. Buildings insurance is a complete rip off as the outcome of my claim and claims made by others has already been decided before they even pull up at your front foor, enough said. The surveyors and insurance companies obviously work hand in glove to make sure that the claimants do not have a leg to stand on. I would not recommend this company to anyone, a decision had already been made regarding my claim as the surveyor stood talking to me.

i will go to Citizen Advice,open a case against Imperial liar.

Imperial were appointed to deal with storm damage to my roof. I sent in photos and quotes as requested only to have a bumbling idiot ring me up and tell me its wear and tear. I doubt this guy has ever been up a ladder and just repeated himself over and over like he was reading from a script. I complained to my insurer who eventually agreed to pay out in full when I threatened to go to the ombudsman. If you have a valid claim try and deal direct with your insurance company and not with this company. If you have to deal with them make sure you get someone out to visit your house otherwise you might end up taking to a numpty with two pencils up his nose. You can't reason with stupidity.

Surveyor made up a false report,twisted my words completely. Told insurance I knew about problems with my roof and that the damage inside the property was long term. Both of these statements are completely untrue. Don't engage in any conversation with them.

I REQUESTED INFORMATION IMPERIAL CONSULTANTS HOLD ABOUT ME AND THEY HAVE REFUSED TO PROCESS THE REQUEST. THIS IS AGAINST DATA PROTECTION LAWS AND SHOULD PROVIDE INFORMATION THEY HOLD ABOUT ME ON REQUEST (DATA PROTECTION ACT 1998) DO NOT TRUST THIS COMPANY THEY DO NOT COMPLY WITH THE LAW IN THIS CASE I RAISE. ASK YOU INSURER TO SEND ANOTHER COMPANY.

I suffered a leak from the flat above. My insurance company instructed Imperial to deal. I had to get the work done quickly as I have a young child and my flat was a mess. When Imperial rang me I explained the work had been done. I was told to send in the invoice and photos and they will review. So I emailed them in. About three hours later a nice man called and told me he had looked at the invoice and photos I had sent and that the costs were ok. He explained that he will request the payment from my insurance company and to call him anytime if needed. I was very impressed with the speed and the service from Imperial. I thought I would have to wait a long time to get my money but they made it quick and painless.

my flat was flooded by neighbour upstair. Imperial were appointed to assess the damages. First, they are not in any hurry to visit your place, you will have to wait for appointment 2 weeks. Second, they are not very friendly and will try to minimise the amount required to fix the damages to the minimum. Avoid them, ask to appoint someone else.

Came to my house due to storm damage to my roof in the north of scotland (which had suffered unusual high winds recorded at 120 mph), roof is relatively new and has been passed by chartered surveyor, he walked across garden with ladder in hand and then walked back (didn't go on roof), after five minute inspection he informed us that he didn't think insurance would pay, after heated discussion he told me to take legal advice, my husband told him he was working for AXA and only came with the sole intention of getting off with paying, absolutely gobsmacked, do not let your insurance company send these people to your house, I am now going to take legal advice and will consult the ombudsman.

Imperial consultants were used by AXA to review damage to my property. Right from the start I encountered problems, stay away from this company as it full of incompetent, rude, useless people who are clearly targeted not to pay out claims. Took them 3 months to assess my house then said it was normal wear and tear because I had to get it fixed as couldn't wait any longer. Even the directors who clearly just play golf are no better. Typical insurance company who happily take your money but never pay out when they should.

Imperial are an allegedly bad company as their surveyors allegedly do not follow correct procedures and do what they can to get you to sign allegedly unexplained documents. Do not let them into your home! When you complain they allegedly are not interested and their surveyors are not allegedly accountable to regulatory bodies. Imperial should be made accountable for their actions.

I had a problem with water damage in my property and I was contacted by the above.her easy manner and friendliest made my concerns seem less.Her effeciency and attention to my case was second to none. My case number was ZH3-520-535.Well done Suzy and thanks again for all your help