Quick & painless

I suffered a leak from the flat above. My insurance company instructed Imperial to deal. I had to get the work done quickly as I have a young child and my flat was a mess. When Imperial rang me I explained the work had been done. I was told to send in the invoice and photos and they will review. So I emailed them in.

About three hours later a nice man called and told me he had looked at the invoice and photos I had sent and that the costs were ok. He explained that he will request the payment from my insurance company and to call him anytime if needed.

I was very impressed with the speed and the service from Imperial. I thought I would have to wait a long time to get my money but they made it quick and painless.