Many years of loyalty to this lot does not appear to pay!

I was contacted by the Society to advise that I may be due compensation based upon the level of commission taken on a PPI / PPI policies and they invited me to make a potential claim.

I proceeded and they appeared to take in excess of 8 weeks to confirm that they had indeed and I was told I would be paid approximately £405 in 28 calendar days.

The money was not forth coming in 30 days so I contacted them, I demanded a BACS payment and I was told the soonest they could instigate this would be 7 days later.

You guessed 8 days so far later and nothing!

I consider this "sharp practice" and the type of non-action that earns so called, "responsible lenders" the reputation they deserve!

Particularly, when you bear in mind I have been loyal to them with a mortgage and insurance products for in excess of 35 years.

With regard to the contents and building insurances I have held with them all this time, I have discovered I can gat what appears to be similar cover with major providers for an absolute tiny fraction of the cost, again it appears, "one way" loyalty doesn't pay.

Please don't allow them to overcharge you in the first place and then "hang on" to your money for ridiculous amounts of time and effectively in my view "treat you like a fool"!!

I am appalled with them and wouldn't recommend them to anyone.