N&P - draconian, I'll stay with my old bank!

I really mean no stars at all for N&P.

I opened a Gold account with N&P with the intention of transferring my main current account there. I was attracted by reasonable interest rates for regular savings and also free cash withdrawals abroad.

I opened three accounts in all, the current account and two savings accounts. The account numbers are similar, and I made the mistake of transferring money from my old account to one of the deposit accounts instead of the current account. I corrected it as soon as I realised, within 48 hours, but was informed that it would count as my one-and-only permitted withdrawal for the year. And when a standing order from my new current account failed because of inadequate funds, I received a letter informing me that I would be charged £15. All of this happened during the setting up of the accounts, there was plenty of money in the other accounts, but it took several communications with N&P expressing my dissatisfaction before they agreed to waive the charge on this occasion only.

I have decided not to move my main account now. I'm sure that there would be other hiccups along the way, and I can obviously expect no help from N&P. I shall just set up a standing order for the £500 per month to keep the account free of charge and keep some in for cash withdrawals abroad.