Great Card, Great Customer Service

I spent six months in Italy, so after doing all the research, I decided the best way to keep my money while there was with N&P and with the equivalent debit card. I didn't plan enough time ahead, and ended up dealing with it two weeks before my flight, over the Christmas period. From the first phone call, I talked to the same ( UK based ) customer service representative, who was very helpful. Unlike almost any other bank I've been with, she always called back punctually when she said she would, explained every step of the process, and kept me updated throughout. From first phone call to card and PIN number arriving took two weeks, which is very quick.

As I was abroad, I used only internet banking, and their internet banking was very convenient and easy to use, again unlike many other banks I could name. I was planning on closing the account when I returned from Italy, but their service was good enough that I'll be keeping my account with them.