Opened a cash isa with this company, no problem until tried to send funds electronically. After a lot of wasted time I discovered you have to wait 3 days to do this! Santander would not accept the account number I had been given. Meanwhile I am losing out as my funds are waiting in my current account ready to be transferred. Get into the 21st century Leeds. You are lagging behind your competitors. Skipton BS did not have a problem.

Leeds BS are an outdated business unable to provide an online savings product with the service expected today. Systems lack basic functionality, processes are slow and there is very poor communication. Telpehone support staff are very friendly and appear helpful however their advice contradicts online customer support staff. There are plenty of better banks out there.

Had a cash ISA maturing absolutely no communication from Leeds. Had problems transferring it. Matured early in the month but holding onto the money until the end of the month. Would it recommend Leeds Building Society at all.

WITHDRAWAL + CLOSE ACCOUNT INSTRUCTION - CHEQUE ONLY ALLOWED CHEQUE BOUNCED BY RECEIVING BANK- WRONG NAME! NO REPLY TO CALLS ... DREADFUL

Worst building society to try and get your own money out The questions they ask are ridiculous! I only want my money back.... you used it over 4 years so that's it worse experience !

After the death of my fater-in-law in January, probate was eventually granted 5 weeks ago. Since that time our Solicitor's phone calls have not been returned and the Building Society have made it extremely difficult in getting his money released to us. They received all relevant documents in 1 envelope, but have insisted on having it completed and returned again. Our Solicitor is having complaint escalated and informed us this is a recurring problem with this B.S. Shame on you Leeds BS!!! YOU CONTINUE TO HOLD ONTO THIS MONEY.

Interestingly, I had to do a fact find about the vision and core values of LBS. Collaborative, Straightforward, Progressive, Integrity, Passionate and Responsible. The vision is to be Britains most successful Building Society. However, the present reality is a far cry, given my recent experience with LBS. I was on this platform some days ago, when I mentioned that LBS came recommended by a Broker. I immediately sanctioned the suggestion and went with LBS. DIP went through in a timely manner and my Broker informed me that the survey had been instructed 2 days later. Impressed by the initial steps, I was optimistic that all will be well. Having not heard from my Broker after 2 weeks, I called the mortgage dept for an update on my application. To my utter shock, I was informed that my application had been declined on the basis that I did not have an indefinite leave to remain (ILR) in the UK and I posed a great risk to LBS, as there was the potential for me to leave the country. I was also informed by the Advisor that this was also an LBS policy. It is interesting to note that I'm father and spouse to British citizens, and I'm currently in the process of obtaining my ILR. Therefore, it belies common sense and reason for me to leave my family in a country we call home and have our means of livelihood. Thus, from a risk based approach, I do not see the risk I pose to LBS. I hold the right to work and reside in the UK, which should suffice in their consideration of my application. What I found most intriguing was that my application wasn't declined on it's merit i.e affordability, credit history/score amongst others. It was declined on a policy which I find to be discriminatory, prejudicial and unfavourable to well meaning applicants like myself, seeking to climb up the property ladder. This also contravenes the spirit of one of the core values LBS stands for 'Progressive'. It is important to state that an institution that prides itself in being Progressive, will and should never put in place policies that are repugnant to equal opportunity and fairness, and also calculated to discriminate, marginalise and make disadvantaged applicants like myself, with genuine intent to be Home owners and who have the means. I have spent a huge amount on the said property, which I am now at a risk of losing. In such a season where there is a yearning and outcry for change for people who are of ethnic minority decent to be treated equally, and to also have a sense of inclusion, it beats my imagination that a progressive institution, with such laudable repute like LBS, will subject itself to such tarnishing and unethical policy. Also, in order to be Britains most successful Building Society, there must be a departure from the current policy that marginalises and discriminates. In assessing risk, a common sense approach and discretion should be adopted. The litmus test of which should be, what is the degree of risk posed by an applicant, whose spouse and kids are British citizens, have their livelihood in the UK and are permanently resident in the UK? More so, as the applicant ticks all other relevant boxes to qualify for a mortgage. I hope LBS and its Management team, can go back to the drawing board, review this draconian and discriminatory policy and demonstrate that they are indeed progressive. Only then will they be able to attain the status of being Britains most successful Building Society.

Cant fault Leeds building society at all. Mortgage went through very quuck. I phoned them a couple of times along with my mortgage broker and they were very prompt at answering questions . All correspondence was also quickly,prompt and professional. Massive thank you LBS

I switched an ISA - £51,000+ - to them and rec'd notification that the money had been transferred. 14 days later I have rec'd no letter from them acknowledging receipt or new account details and cannot get them to even tell me if they have these funds or not. Of course, I cannot access my money if I want to. I now have to wait at least 14 days, or even 8 weeks, for them to reply. In the past, they have lost a pension payment - which was always sat in their accounts - opened a wrong account, and issued two cheques for me which I had to hand straight back as they contained errors. For an institution handing customers money, they seem incapable of carrying out the simplest of tasks and, when things go wrong, of dealing with the problem. I find their attitude a total disgrace, arrogant and cavalier in the extreme. When I can sort out this mess, I will not be investing my precious savings with them ever again. I'm actually surprised to see all the bad reviews below and wish I'd found them before choosing a new home for my savings.

I had a total lack of communication from them whilst setting up a new mortgage with them. They dont ring when they say they will and when you ring them it can take forever to get through to someone. Recently I ask for a balance statement whilst overseas and without my mortgage number and after three emails I have given up trying. They sent me stupid, unintelligible instructions to get into some kind of secret hiding place where I would find utopia. I can't wait until my fixed term contract ends with them.

I used Leeds for a BTL remortgage recently (I already have savings with them) and applied through the online system. This was simple enough, although a bit clunky. I received my tracking dashboard from Optima which was self explanatory and sent in the documentation required (which was a little more than usual). Things then went ahead although and I had to ring Leeds/Optima a couple of times to chase some things up. Overall it was set up well, the communications were OK (could have been better), but the rate was great and the service/atitude of the people on the phones was very helpful. Overall pretty painless and was happy with the result.

Couldn't agree with the below review enough. Mimics our situation completely. Leeds changed mortgage offer a further two times after instructing a valuation. Even disputed my signature "and advised this was the last bit of information before mortgage offer was supplied" so I had to go into branch to verify (the nearest branch an hour away). Caused such delays and over two months for Leeds to make a decision and then put a cap on mortgage offer and £15k less than original 3 offer amounts. Waste of time.

Having obtained a mortgage I find it is very difficult to speak with staff at Leeds Building Society. Telephone calls are hit and miss whether you receive a reply so I'd much prefer to use emails. I don't mind the wait of a few days but every reply is on a secure attachment which I have never been able to open. I therefore have no idea on what has been written and have to enquire again by letter.

I obtained an Agreement in Principle from LBS as I was making an offer on a property. Whilst the online application form is easy enough to use, the output upon completion of the form is awful. You simply receive a screen saying the application is approved but there is absolutely no supporting information in terms of amounts etc. This is completely useless to show an estate agent when trying to prove funds for a new house purchase. When I called LBS it was a real struggle to get them to send me details of the agreement and then when they did it did not include a proper breakdown of the agreed lending amount or upper lending limit etc. When I called to request this they kept me waiting for 15 minutes before advising that they could not alter what they had already sent. I now have to go through another provider (incurring a further credit check) in order to make sure I obtain the information that 99% of other mortgage providers provide as standard. Would not recommend.

On 2 occasions now i have waited over 20 mins to get through to Leeds. Member of staff unable to help so asked to speak to a manager and told a manager is not in so will call me back tomorrow. What kind of service is this? Was told to go into a local branch but living in the south west there are no branches - they need to think before they speak....

Terrible tried to stay with them for a new rate of mortgage and had to wait for two months for an appt and when they did eventually phone it was to start the whole process again I have had problems getting my account in ISAS sorted and they also lost my book and now over a month ago I finalised my mortgage and paid it in full and it is still showing as a secured loan on my credit report . They have not apologised and also will not do anything to send a message to the credit agencies that it is settled .

I opened a savings account with the Leeds and supplied them with the required ID only to be contacted a week later and asked for even more ID which I supplied and was assured would be Sufficient ,Unbelievably I was then contacted a third time a week later and asked for 2 more ID documents and threatened with account closure with denied access to the £5940 I had invested in good faith , at this stage I had already produced my Passport/Driving licence /National insurance Number /Utility bill and Halifax Bank statement for the last 3 months . I have opened Skipton/Barclays and Santander accounts in the last 3 years and all have accepted A Passport and Utility bill as proof of ID , The Leeds made me feel like a criminal and I am in the complaints procedure currently trying to access my funds . stay clear is my advice .