Excellent in all ways

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Zen Internet www.zen.co.uk
★★★☆☆
3.4
From 113 reviews
60.0% of users recommend this

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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eddduck1948's review of Zen Internet www.zen.co.uk

“Excellent in all ways”

★★★★★

written by eddduck1948 on 30/11/2015

Zen provided all information for the switch very quickly. The switch happened quickly and with no problems at all. I changed routers when I had an email from them (via my mobile) and within minutes all was up and running. Broadband speed was the same as BT. I like the simple charges (lower than BT), and there are no teaser rates and do you don`t have to `beg` every year to get a new contract. When Zen contract is up (1month anyway) the charge is still the same. They are not on comparison sites and found them by trawling computer magazines on line. I like it the customer service id UK based. I purchased a suggested router from Zen because it was
programmed by them. The router was good value.

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Eddduck1948's Response to eddduck1948's Review

Written on: 31/08/2016

About a year with ZEN so time for an update. There have been no problems with broadband or phone service. Direct debits working fine. `NOW TV` box working via broadband - no problems. 10 out of 10.

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Eddduck1948's Response to eddduck1948's Review

Written on: 27/03/2019

I thought i would search broadband deals - ZEN is best for reliability on BROADBAND.CO.UK

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Eddduck1948's Response to eddduck1948's Review

Written on: 27/03/2019

Just an 2019 update:- have had no problems with broadband service and router so have had not to call custoer service. Speeds in my area are very good...no problems using streaming services. Price still very competative. I find it nice to use a company that dont seem to use teaser rates.

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