Are most reviews real ?

XLN Telecom www.xlntelecom.co.uk
★★☆☆☆
1.8
20.0% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Perplexedessex's review of XLN Telecom www.xlntelecom.co.uk

“Are most reviews real ?”

★★★★☆

written by Perplexedessex on 11/06/2016

I am beginning to get very suspicious as to the validity of reviews for a number of Companies, Are they being trashed by competitors , are some of the good ones written by bloggers paid to give glowing reports ?
I can only take people as I find them and try to be as trueful as possible.

My wife ,who is expanding her business signed up for telephone and broadband she is very reliant on having a reliable phone and broadband service at a fair price with no hidden extras. The day she signed up she checked the reviews and the results were frightening, examples of money taken from accounts without explanation, customers being bombarded with sales call offering additional services . Within a short time she received a call asking is she wanted Merchant services ie:- credit card machine . This worried her as it was one of the concerns frequently mentioned in the reviews, so she decided to cancel her order which she did within one hour of placing it and followed this up in writing, she subsequently received a call from the girl who arranged the broadband telling her off for wasting her time organising the contract.

Now for the positive side Their phone was always answered almost immediately and without all the annoying automated questions ( BT who she subsequently went with take up to 10 minutes to put you through to someone.) The package offered was an excellent deal and hundreds of pounds cheaper than any other Company ,I phoned to speak to them about our refund of charges original made and was told it would be dealt with that day, but would take a few days to get back into her account and true to their word, the full refund arrived within 3 days.
Overall a prompt and efficient service other than a few minor hiccup as mentioned above so as I initially asked ,why writes these atrocious reviews ?

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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