XLN Telecom www.xlntelecom.co.uk Review

★★☆☆☆
1.8 / 5
21% of users recommend this
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khokan58's review of XLN Telecom www.xlntelecom.co.uk

★☆☆☆☆

“1 minute ago Reply from XLN Published 41 hours ago...”

Written on: 05/07/2018 by khokan58 (1 review written)

1 minute ago
Reply from XLN
Published 41 hours ago

Hi,

Thank you for your time on the phone to discuss your review.

As discussed, in line with our credit control procedure your services were disconnected due to non payment.

At XLN we aim to provide excellent customer service and want to be the champion for small businesses( sorry to say that XLN DOES NOT KNOW THE MEANING OF "CHAMPION" . With that in mind, we are extremely flexible when it comes to payment plans and we are also exceedingly lenient with our customers when chasing payments. As long as we are asked, we will look into what we can do for you. 

IF YOU HAVE ACCOUNT WITH THEM KEEP WATCH YOUR INVOICE BECAUSE of MARCH'18 THEY WANTED TO CHARGE ME OVER £200 THEY REDUCED AFTER I COMPLAINT TO Ofcom.

Before any actions were placed on your account we contacted you via every form of communication we had for you - text messages, emails, and letters were sent. No successful payment was seen therefore your services were eventually disconnected. THAT IS DISGUSTING  A MAN MADE A PAYMENT PLAN WITH ME WHICH IS RECORDED AND THE PLAN WAS PAY £70.19 BY 30TH JUNE'18 AND REMAINING BALANCE BY 30 TH JULY'18 FR THE MONTH OF JUNE & JULY'18.
Yesterday afternoon the man  called me and asked me not to complain to Ofcom then he will withdraw the payment plan,  SO THINK YOU WANT TO GIVE YOUR BUSINESS TO SOMEONE LIKE THIS????????????
IF I TELL ONE WORD LIE OR EXAGGERATE THEN XLN CAN TAKE LEGAL ACTION ME.
THEY ARE HORRIBLE, TRUST ME!!!!!!
XLN, SHAME ON YOU....



As discussed we will be in touch to see how we can assist you with your account.

Thanks,

The XLN Team


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