Worst ever customer service & crooks

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Virgin Media, www.virginmedia.com
★★☆☆☆
1.6
12.0% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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ElvisGibson's review of Virgin Media, www.virginmedia.com

“Worst ever customer service & crooks”

★☆☆☆☆

written by ElvisGibson on 25/10/2017

BEWARE of their SPECIAL OFFERS.
Jan 2016 received a call from Virgin Media with a special offer. I declined and stayed with Sky. Overall the Sky package was great, but expensive. December 2016 the original Virgin Media sales guy called me to offer the best ever phone, broadband/TV deal. £30 pcm for 15mths, however I was still with Sky until March 2017. No worries he said, come over to us now and we will credit your account with your Sky charges until your contact expires. Agreed and then it all went downhill. 10 months on there has been no credit on my account for the December, January, February and March Sky charges - more than £250! Billing is wrong most months and takes several (long!) phone calls in order to get it adjusted back to £30. I have to brace myself now for another call to recover over charging for August, September and October. Add insult to injury through their incompetence I have had no landline since March!! If todays phone call does not work I am taking my records, emails etc and lodging a court with the small claims court. I am sick of them. Oh and the "fast fibre optic broadband" is unbelievably slow.

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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