Alas, it's time to leave the Virgin express

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Virgin Media, www.virginmedia.com
★★☆☆☆
1.6
From 563 reviews
12.0% of users recommend this

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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rnBowers234's review of Virgin Media, www.virginmedia.com

“Alas, it's time to leave the Virgin express”

★☆☆☆☆

written by rnBowers234 on 19/02/2018

After 4 years of big hopes, Virgin has been a constant let down.
Between too many super fibre outages to count and low download speeds, it's been a journey of let downs.

Called yesterday to cancel our contract after 4 years and it took over 25 minutes just to cancel as 'only a manager' can process this.

Big claims from the team manager trying to keep our custom - bad mouthing the other providers in the area while seemingly not knowing that Virgin are slower in my street, have higher outages and really poor customer service scores.

Free of the price increases every 3 months too!!!!

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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