Is Money more important than Reputation???

November 2004 we took out a Virgin Big Bang contract for a rented property which we were told was on a long term let. After 4 months we have been informed that our Landlord is coming back into the country and therefore the property cannot now be a long term let, although we can stay here for the next couple of months.

We have found a new property but sadly Virgin Media CANNOT PROVIDE ANY SERVICE at the new property and we have been told that we will have to pay £240 for an early termination fee :(

We don't want to cancel the service because we are not happy with it and we moved to Virgin from Sky after being with Sky for 10 years +.

Surely if Virgin cannot provide any service to the new property, we should not be penalised !!!!!!! Afterall, it has not been our choice to move out of the current property, we have had our hand forced.

If we have to pay the early termination fee then I am utterly disgusted with Virgin's ethics, it seems that money appears to be more important than reputation. Surely you can only treat so many customers so negatively before it starts to affect business?

Very disappointed Customer