I have been with tescobroadband and homophone for over 15 months and they have provided excellent service throughout. i experienced one problem with my broadband, however on calling customer service, quick connection to a friendly agent as usual and problem solved in 3 minutes. Its a shame they ceased their service and sold it to talk talk. Now that i have switched providers, tescobroadband were lightning quick to refund me my credit into my bank account.

We have been with Tesco Home phone and Broadband approx 5 years and have had excellent service.During the change over to Talk Talk our call barring dropped out, one call to a very helpful man at Tesco and the problem, after an apology was sorted out.I think that we all have to realize, nothing in this life is 100% perfect and never will be.However, I am happy with Tesco and I hope Talk Talk is as good.

Tesco broadband is the biggest waste of time and wouldn't even recommend it to someone I really dislike... Ha! Constantly slow speeds and disconnections, constant red light on router and phoning up is a waste of time! Very bad customer service and blame you end, by suggesting you've set it up incorrectly or a fault within your house! However theyre probably sick of being moaned at about the terrible connection all day, may have some sympathy for them. Would not recommend to anyone whom plays games consoles online, such as xbox and playstation constant disconnections, and throughout this week I've had a stable connection for a ground breaking...30 minutes maximum!

i recommended Tesco broadband to a family member the router was sent and connected but they still have not had internet since, this was months and months ago, save yourself the embarrassment and go elsewhere.

Used Tesco Broadband since August '13. From the word go has worked perfectly. Is it Fibre optic fast? No, but it is a solid 10mb (speed checker tested). I do get the impression the customer service leaves a little to be desired but quite honestly the (provided)router/ISP has been the most reliable I've ever used out of Sky, Virgin and AOL. I was based in Reading area. The reviews look like they might a little hit and miss but frankly show me an ISP that has all glowing reviews.

I have had persistent issues with broadband from tesco. for thr past 2 years it has always been poor ish, and I sort of got used to it. In the past 2 months it slowly ground to a halt - I had to reset the router every 1.5 hours several times a day just to get ANY internet. when i complained they just gave me a new router. When I said that did not resolve the problem they eventually sent an engineer out who did nothing to help the problem - i actually found it was worse than before. I have kept complaining in the hope that tesco will do something to sort it out, but NO-ONE took ownership of the issue, I escalated to manager and was told they would call me back, no-one did, so I have no choice but to cancel my contract - I am so frustrated I could scream - in this day and age to have such poor level of brandband is RIDICULOUS - I feel like I am in the 1980's with Tesco. Time to switch to Plusnet who have much better reviews!

Ok so its cheap and you earn Tesco clubcard points, and for the first 2-3 months all went well, it streamed Netflix no problems 3 people online at once and it coped, but the last 3-4 weeks is another story, it constantly disconnects or runs so slow ( especially between 3-9pm) even google will not load, but then about 9pm it goes back to normal. I guess you get what you pay for and my bills are £19 a month for line rental and internet... however I think id rather pay more and enjoy the service at my leisure than having to wait until 9pm to do things online.

I have had Tesco broadband for 1 month,in the evening it's impossible to use , during the day sometimes, I have spoke to the tech support team every day,they just fob me off,so I'll review Tesco broadband on every site there is so I hope other people choose someone else, I have never known this bad of customer support.

Dreadful in every way.Avoid Tesco ! Slow speeds, disconnections frequent,inaccurate bills,rude unhelpful customer services

I am personally quite happy (so far) with everything regarding the tesco broadband. I was prepared for the engineer not showing up on the agreed date after having taken a day off work (unpaid) and had promised to myself that it was going to be the end of my attempt to buy their broadband if it happened but no it showed up at promised (even though the engineer would have benefited from a bit more customer services skills called politeness). I have only been a customer for over a month now but the Internet has not dropped either (touching wood). I connected it to my old laptop with the cable and with wi-fi to the new one and it's all good. A couple of times calls to the customer services and an email for non-technical reasons were answered quickly and politely - definitely has beated T-Mobile customer services when I was using their mobile broadband before Tesco's home broadband.

I have been with Tesco Phone/Broadband for a short amount of time, so far there is nothing bad to say about them. Initally I spoke to the call centre, who were very helpful and even advised to hold off on signing up as a free broadband promotion was coming soon. Signed up on the website, which was very user friendly and took no longer than 15 minutes to complete. Tesco advised that it would be a week for my services to be setup and that my router would come out to me shortly. Router arrived a couple of days later and then Tesco actually activated my service a day early.....Very Impressed! I am getting unlimited broadband for free and paying for my phone line rental, totally around £15 a month for the lot. I am unlucky in the fact that I do not live in a cable or infinity area, therefore every provider was quoting me the same speed of 5MB, with BT asking for a total of £32 for the same level of service, which I was not prepared to pay. I would have given the full 5 stars, but as I have not been with them for too long, that additional star may be added.

It's af if it is their mission. Terrible speed and intermittent service. I thought Virgin was bad but Tesco must be winning all the wrong awards with this product. Am in process of moving away, not been with them for a year but wont be with them for another. If anyone from Tesco is reading. We have stopped using the supermarkets now as well. A BAD BRAND! Morrisons is great. Switching to them was easy quick and pain free. thought speed and regular breaks were teething problems but no. Cannot stream as you know it will end up crashing or stuck constantly buffering.

I am 92 years of age and have been with Tesco phone since 2006. Their customer service is dreadful. Second time in 12 months that I have been without a phone line. Both occasions when I have managed to contact them to ask for assistance they promise to send an engineer but it takes weeks. I rely on the phone line for my SOS emergency system and also to contact my family. It is dreadful to be unable to make contact particularly at night. I have had a replacement hip and knee in past two years and fell at home last year, breaking my wrist, on that occasion I dragged myself over to the phone to call for help. What am I suppose to do now without a phone? As soon as they fix my line I will be asking for compensation and will be definitely switching supplier and recommending my friends and family do too.

TESCO BB is worst and request you to not go for same, customer service Terrible, dont understand the issue properly. NOOOOOOOOOOOOOOOOOOOOOOOOOOO TESCO BB

Switching from BT to Sky to Tesco over the past 3 years has been a necessity to save money to spend on extra heating and lighting bills. BT to Sky was a good move, I got more for less. Not so with the Tesco move. Over the past 2 weeks I have had 6 or 7 outages of more that 30 mins. When I contacted them via my account, they told me "for security reasons" that I should provide my name, address telephone number and date of birth so 'they could access my account'. What tosh and another delaying tactic, no doubt. Of course, providing such details in this manner IS a security hazard in itself but why else would they require those details, after I had already accessed my account to send the message? I informed them that I could not send those details 'for security reasons' and as I had messaged them direct, they would not be necessary. I have heard nothing back and that was 3 days ago. Since then I have had another around 4 hours downtime (probably more, as it was off a midnight and still down this morning at 8:30). DO NOT TAKE UP TESCO Broadband under any circumstances! They are a disaster, totally incompetent and should be banned from this business. Learn from my own mistakes and save yourselves a lot of trouble. The savings are just not worth it and as been mention previously, there are these hidden extras that are available on both BT and on Sky, for free.