TenTel Reviews - www.tentel.co.uk

★★★☆☆
2.6 / 5
41% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Net speed and connectivity!”

Written on: 29/08/2017 by azim92 (1 review written)

I've shifted from EE to tentel and it seems like now I'm living in 3rd-word country; speed is pathetic when I contacted customer service they're very unhelpful instead of resolving speed issue they were talking about minimum speed limits etc. I'd say it's very unreliable broadband provider. Another worse thing is connectivity and disconnectivity of connection. it stuck many times and when it stuck need to restart a computer. If someone offers me this service for free I'd refuse it straight… Read Full Review

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★☆☆☆☆

“Disabled service days before my final exam ”

Written on: 01/06/2017 by lhsyoung (1 review written)

Absolute rubbish - don't waste your money. My housemate asked to terminate the contract so that we could trigger the 30 days notice in time for moving out next month. They immediately terminated the service instead, although of course still expected us to pay for the next month. Mistakes happen and perhaps they were confused (somehow), so we called them - only to get the run around and told the manager will "call back within 24 hours" - which is not good enough. I have an online chat… Read Full Review

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★★★★★

“A professional approach to service”

Written on: 10/01/2017 by EmmaleePalmer (1 review written)

I have the TenTel service for my business which is in a 'garden office'. I cannot receive a good enough signal from Virgin, even with a range extender. I've had no faults at all in 12 months of service. The modem is small, not clunky like some. Inter-action with customer services has always good with a quick response time, e-mail confirmation of discussions and a all round positive attitude without false familiarity. I feel as if I am dealing with a professional services provider as opposed to… Read Full Review

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★☆☆☆☆

“avoid”

Written on: 22/11/2016 by christop69 (1 review written)

no communications , took a long time to commit to a installation date and I had to keep on calling to find out any progress on it I gave up… Read Full Review

E111's Response to christop69's Review

Written on: 14/04/2017

Just say that they are EE 2.0 (although I doubt that it is as bad as ANYTHING BT, including EE offers)

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★☆☆☆☆

“useless, poor service, terrible experince”

Written on: 26/10/2016 by RhysPrince243 (1 review written)

really bad service, I regret so much choosing this bad provider. the service is poor, slow, they do not call you back.. very unprofessional !… Read Full Review

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★☆☆☆☆

“6 months of payments without internet”

Written on: 15/09/2016 by LauraKayes (1 review written)

I could not recommend enough that those seeking an internet provider STAY AWAY from Tentel. I needed a short contract in a rented flat whilst my partner and I were house hunting, so took a 6 month deal with Tentel in January. The router arrived with a connection date, but the connection didn't work. After several phone calls, and a BT engineer confirming there was no issue with the line itself the issue was wasn't resolved. I spoke with several customer service advisers before being passed to… Read Full Review

Rob1032's Response to LauraKayes's Review

Written on: 27/09/2016

Thanks for your comments yes NIGHTMARE been there done it and wore the tea shirt!!

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★★★★☆

“Friendly service”

Written on: 31/08/2016

I picked TenTel because their pricing is straightforward and you're not locked into a lengthy contract. Service has been easy to set up and reliably fast in the past four months. In my experience, their customer service staff members are friendly and helpful and not as pushy as other providers'. Disclaimer: the company has offered to credit my account with 10 pounds after I write this review but has in no way dictated the review's content… Read Full Review

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★☆☆☆☆

“Run fast don't use”

Written on: 09/08/2016 by mgMoreno66 (1 review written)

Terrible customer service. Don't use. Daughter just moved into student house in Manchester. They are a headache nobody needs. £180 charge for missed open reach engineer appointment even though they didn't inform of a charge if you couldn't make the appointment whist booking on the phone. Tried to cancel the appointment as she had a last minute call into work. Puzzled how they state £120 charge for customer cancelling an engineer on their website. … Read Full Review

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★☆☆☆☆

“Tentel (the Disapointment)”

Written on: 19/05/2016 by alastairkennedy (1 review written)

After two months with TenTel (and I use the term 'with' very loosely), I have made payment, have received no service, and have been refused refund. I find their lack of meaningful communication frustrating, their refusal to answer simple questions infuriating, and their recently cited bureaucratic tiers of escalation to be pointless when no effort is made to seek resolution. I cannot recommend TenTel, and would encourage you to seek alternative internet provider if this option is available… Read Full Review

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★★★★★

“Based on speaking with sales adviser”

Written on: 09/05/2016 by MissMHenderson (1 review written)

My internet is not yet installed so this review is mostly based on my experience with a telephone sales adviser. The gentleman I spoke with was incredibly helpful and very honest. He did not mislead me about the speed I could expect in my area and ensured that I got the best deal available to me. I particularly appreciated his positive attitude and willingness to help. Lack of broadband has been extremely stressful to me as I often work from home, but the gentleman's good humour and manners… Read Full Review

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★☆☆☆☆

“Avoid in all cost, Unreliable, customer service is a joke.”

Written on: 29/04/2016 by MiltonMyrick9 (1 review written)

The company has charged me £30 for scheduled engineer visit which never turned up. Week before scheduled engineer visit Openreach notified me that my line is active and ready to use and there is no need for engineer visit. TenTel refused to refund money for engineer visit moreover they continued to lie that engineer did some installation work despite i had been using internet for a week before engineer visit. When i asked why this extra £30 missing from my final bill company rep told they… Read Full Review

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★★★★★

“online within a week”

Written on: 15/04/2016 by AnayaKehoe (1 review written)

Good customer services Stable connection Good speed… Read Full Review

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★☆☆☆☆

“Terrible, avoid these jokers.”

Written on: 12/04/2016 by 404Huber (1 review written)

Worst provider I've dealt with to date. From how long it takes to get setup and online, to failed callbacks from their staff. A lot of hidden charges and shady advertising to make extra money out of unknowing consumers. I really couldn't ever recommended these guys, amateurs and nowhere near sky or virgin, not to be trusted… Read Full Review

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★★★★★

“Super friendly customer service”

Written on: 30/03/2016 by ngCahill404 (1 review written)

I already had an account with TenTel and wanted to open another at a second location. I wanted to see if there was a discount for multiple properties so reached out to them through the LiveChat feature. The person was exceptionally helpful, provided me a discount and advised i needed to complete the sign up via the phone and offered to call me. When he called me back he managed to provide me a further discount. All of this with the lowest price I could find for a 30 day rolling contract for… Read Full Review

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★★★★★

“Impeccable service”

Written on: 29/03/2016 by Clairelouise1 (1 review written)

We went with tentel as we were on a 6th month house share contract and we didn't want to commit to a 12 month internet contract. Not many isp's provide short or rolling contracts and we were a bit sceptical going with tentel at first because we hadn't heard much about them. How wrong we were! We have had no issues with this company! Broadband has run fast and smoothly throughout the entire time. You may think I am crazy but better than any of the big name Isp's we have gone with in the past… Read Full Review

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★☆☆☆☆

“Sort out your false advertising ”

Written on: 28/03/2016 by BridgerFuller (1 review written)

Appalling service last week . Staff not interested and when asked for a manager none available last week . Speed non existent, Internet crashes and no one cares now they have your money . Phoned to complain and had to wait then spoke to someone who didn't care . Terrible company , give them a miss… Read Full Review

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★☆☆☆☆

“APPALLINGLY BAD! UTTERLY SHOCKING LACK OF SERVICE / ETHICS”

Written on: 24/02/2016 by JaylinByrd (1 review written)

After having purchasing a broadband package I received no communication from Tentel even though they debited my account immediately with extensive set-up costs. After over a week of calls asking for an invoice and receiving many empty assurances that it would be taken care of I decided to cancel my order. Their customer service is atrocious and the staff show no initiative or desire to assist with your queries. Their billing department is isolated from the customer service department. The two… Read Full Review

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★☆☆☆☆

“Worst customer service and internet provider on the market”

Written on: 19/02/2016 by LexZander (1 review written)

You want internet? Well you won't find it with TenTel. Internet barely works at a quarter of the promied speed and the line is down on a regular basis. The upload speed is 0mb/s or best case scrnario 0.10 mb/s, so most of times i'm not even able to play something online. And that's not even the worst problem. Before I made the contract with them I made another one online. I was mislead by the lack of info and agreed for a contract wich was in fact totally different. Was charged £86 straight… Read Full Review

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★★★★★

“It did what it said on the tin.”

Written on: 14/02/2016 by seaforth23 (1 review written)

I wanted a short term contract phone and broadband deal. Tentel seemed to fit the bill. I signed up and was connected at the end of December 2015. Compared with some previous set up experiences, this was a doddle. Plug in, power up, surf. That easy. Good constant connection every day so far. I have only had one contact with the call centre, but this was answered quickly and accurately… Read Full Review

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★☆☆☆☆

“Where's the Internet ”

Written on: 13/02/2016 by gsLamont1973 (1 review written)

It drops every single day and I have to reset router. Ridiculous… Read Full Review

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