Worst customer service & internet provider on the market

TenTel - www.tentel.co.uk
★★★☆☆
2.5
40.0% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

LexZander's review of TenTel - www.tentel.co.uk

“Worst customer service and internet provider on the market”

★☆☆☆☆

written by LexZander on 19/02/2016

You want internet? Well you won't find it with TenTel. Internet barely works at a quarter of the promied speed and the line is down on a regular basis. The upload speed is 0mb/s or best case scrnario 0.10 mb/s, so most of times i'm not even able to play something online.
And that's not even the worst problem. Before I made the contract with them I made another one online. I was mislead by the lack of info and agreed for a contract wich was in fact totally different. Was charged £86 straight away. I called them, cancelled the contract and was promised a refund in 2 weeks time. Four months have passed and nothing happened. I called them after one month and they had no clue what is it that I am talking about. No one knew. There was no call made that day, they say. Called again, this time there was a call but it mentioned mothing about a refund. I said I want to hear the call but was told I needed to pay £10 for it. So yeah, My £86 are gone for good, no one's going to refund me anything.
In conclusion, worst service and internet quality ever. Want to pay for not being provided internet and to hear excuses? Please make subscription with these guys.

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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