Diabolical fibre broadband, unsupportive call centre

Talk Talk Broadband www.talktalk.co.uk
★★★☆☆
2.9
54.0% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

guest1439's review of Talk Talk Broadband www.talktalk.co.uk

“Diabolical fibre broadband, unsupportive call centre ”

★☆☆☆☆

written by guest1439 on 14/12/2017

Unable to provide minimum contractual speeds with speeds around 1-2mbs as opposed to speeds of min 12mbs (the upto 38mbs - are in the realm lalala land) connection continuously disconnects.
Off shore call centre in India, are totally unhelpful, go through a pre-script of questions, have no knowledge of how to resolve the issue, nor show any sincerity in your situation (ie) you're paying for service which the company are failing to provide...on top of that they never call you back when agreed. Along with their poor comprehensive of English and enduring this for 10+ months...it's time to look elsewhere.

AVOID TALK TALK LIKE THE PLAQUE - I would like to give them ZERO rating, unfortunately this is not possible...so they are getting a very reluctant 1

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Was this review helpful? 1 0