Flow chart mentality at it's worst.

I went to buy a mobile phone and was offered a Broadband and line rental package for £17 per month. It included Sky TV but I was told that I didn't have to use this, if I didn't want it but that it meant the price for the Broadband would be lower.

The Wifi router arrived by Post and I was told that someone would call to fit a Sky dish. Since there was no point in this being done, I emailed them and said - I don't wish to cancel the agreement but I don't want Sky TV installed. I don't have a TV licence, my TV won't accept digital TV and I only use it for DVDs and videos. I only signed up for the TV package, as it was cheaper than Broadband and phone by themselves. I have the Wifi hub and so long as that works, on the due date, I am happy. All you need to do is cancel the engineers visit.

All this had been made clear when I ordered the package but they now want £27 per month. I don't think you can deal with people who behave like this. It seems to me that they try to get you hooked and then move the goalposts to their advantage.