Broadband service never provided

Sky Broadband
★★☆☆☆
1.8
From 805 reviews
24.0% of users recommend this

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Guest's review of Sky Broadband

“Broadband service never provided”

★☆☆☆☆

written by on 25/01/2012

I scheduled a 'seamless' transfer of broadband from Talk Talk to Sky using a MAC code. This involved the connection being unavailable during the day of connection which Sky regard as 'seamless'!

The connection after the first day never worked and I cancelled Sky before the 8 days cancellation period was up.

Please note that Sky provide a cheap router which must be used, using another router is against T&Cs.

To add insult to injury, Sky also managed to disrupt my land phone connection which I was also without during this time.

I suggest going to a professional provider such as BT, O2, Plusnet etc. definitely avoid Sky.

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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