Origin Broadband Reviews - www.origin-broadband.co.uk

★★★☆☆
2.6 / 5
41% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Origin Broadband - www.origin-broadband.co.uk
Origin Broadband - www.origin-broadband.co.uk

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Latest Reviews

★☆☆☆☆

“As other have said, avoid them at all costs.”

Written on: 15/11/2017 by Yorkforce (1 review written)

We have been with Origin for around 2 years now and at our old address the connection was great, we got an install date when we ordered, but it was actually 8 weeks later when we finally did. Then we moved and the connection is truly abysmal, we are paying for upto 76MB, as of writing this our download speed is 0.14MB (no joke). We have phoned 4 times, spent around 8 hours+ (7+ hours waiting) on the phone and got absolutely nowhere. After having our line tested we were told they would send an… Read Full Review

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★☆☆☆☆

“stay away!”

Written on: 26/10/2017 by gilo5652 (1 review written)

you will never get an answer when you call.they will not reply to your e-mails. i have been without broadband for over a week. this must be the worst company ever. you have been warned!… Read Full Review

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★☆☆☆☆

“The Worst ever”

Written on: 23/10/2017 by fnFitzgerald74 (1 review written)

This is the worst broadband we have ever had I WOULD NOT waste your money and signup with this company not customer service what so ever please don't waste your hard earnt money and sign up with Origin NO STARS… Read Full Review

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★☆☆☆☆

“Terrible interent and terrible customer service”

Written on: 22/10/2017 by Brewer1980 (1 review written)

Do not be fooled by their cheap prices. I have been having numerous problems with the internet, firstly with internet connection speeds which were awful, but then with the internet actually cutting out altogether. Now my internet is completely not working for several days and I spent 2 hours on the phone being passed around and eventually gave up because I had to go back to work. Don't know how I will resolve it, perhaps I will try to ring again when I have a window of 3 or 4 hours!!!… Read Full Review

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★☆☆☆☆

“Don't do it”

Written on: 21/10/2017 by Tobyyler (1 review written)

Cut me off for 3 days with no notice or explanation. Spent at least 6 hours trying to get through to their customer services phone line. THEY DONT CARE. Worse than BT which is saying something. AVOID… Read Full Review

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★☆☆☆☆

“The speed test showed it the slowest of the ISPs I...”

Written on: 21/09/2017 by KayaByrne (1 review written)

The speed test showed it the slowest of the ISPs I have used, all the others came out about the same. Plus the link is constantly dropping too. Going without internet for days is no fun. Expect to wait at least an hour to speak to customer service, who will not be helpful anyhow. They have lots of hidden charges and ways to make extra cash off you also. The idea of this company is to attract you to pay up front for a years service. Then when they don't provide, you lose you your cash. They… Read Full Review

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★☆☆☆☆

“Don't waste your money”

Written on: 17/09/2017 by 9Gibbons (1 review written)

The internet in constantly down or slow and when you try to call them you spend hours on the phone being put through to one person after another. Don't bother. Go sonewhere else… Read Full Review

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★☆☆☆☆

“original sin”

Written on: 13/09/2017 by unconnected (1 review written)

Signed up online and paid by credit card & filed DD. They never bothered to contact existing supplier so I was forced to pay for another month with them. There was a problem with Open Reach and an incorrect address, but rather than contact me to sort it out Origin decided to order a new line. It is hopeless trying to get through on the telephone, tortious music and Brian Blessed does not help. I cancelled my order but have had to wait 16 days for credit card refund and am still waiting for a… Read Full Review

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★★★★★

“Maybe I Got Lucky”

Written on: 09/09/2017 by Clinton373 (1 review written)

Well, I've been with Origin since August and get a very reliable service. It's was not all plain sailing, for the first two weeks I could not connect on tuesdays for some reason. I contacted them (waiting ages on the phone,) but I was told an engineer would contact me to help me with the issue. Two days later he called me up and sorted the problem out. The issue I think that is causing most customers problems is the powerful BT hubs neighbours are using! If their BT router is on the same… Read Full Review

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★☆☆☆☆

“DON'T GO NEAR!!!!”

Written on: 06/09/2017 by AlisonWindsor (2 reviews written)

DON'T GO NEAR THIS TERRIBLE COMPANY! CHEAP IS NOT ALWAYS BEST! 5 weeks after paying obligatory first instalment I STILL don't have broadband. It takes hours to get through to a human and a min 73 minute wait for tech support but customer services don't tell you that. They are truly appalling and don't care about their customers. They shouldn't be allowed to operate - I'll be writing to Ofcom. Don't sign up!!… Read Full Review

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★☆☆☆☆

“Worst Broadband Ever”

Written on: 05/09/2017 by kevsauk (2 reviews written)

I will NEVER use Origin again, even if it's free, even if they pay me to use it. It's not a service, it's a liability. It loses connection several times a day, ( in a good reception area ) Customer service is a waste of time. I won't bore you with the countless times my internet has failed completely and it takes hours on the phone to sort. I foolishly paid for a year, but I don't care, I've joined Sky today and Origin are history. Origin, your not fit for purpose… Read Full Review

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★☆☆☆☆

“Would give no stars if I could !”

Written on: 03/09/2017 by frMacLean159 (1 review written)

Worst company to deal with ever,just can't believe they get away with such poor service, whats Ofcom for… Read Full Review

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★☆☆☆☆

“cannot log in to view account ”

Written on: 02/09/2017 by Damiont172 (1 review written)

Totally fed up with trying to log in to view my account even changing password after password.? I have NO IDEA what I owe so cancelled my direct debit until they tell me.phoning is like taking root. I was first told after 3 weeks I owed nearly £90 after phoning was told I was overcharged but still have no idea what I owe.they DO Not reply to your e-mails .I think this is a pie in the sky as there is no one there.???… Read Full Review

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★☆☆☆☆

“Worst ever”

Written on: 27/08/2017 by Lozso (1 review written)

This is the worst company I have ever had to deal with. A catalogue of errors from start to finish. Took 12 days after connection to get on line, after a total of 7 hours on the phone, the majority on hold. On one occasion I was put on hold so I could speak to tech team 2. After an hour on hold I lost the will to live. My emails were ignored. … Read Full Review

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★☆☆☆☆

“rubbish ”

Written on: 20/08/2017 by qaBlackwell78 (1 review written)

Internet down again,sick of this company,sick of having no internet,sick of listening to music for two hours,sick of trying to get this sorted,worst company I've ever dealt with!… Read Full Review

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★☆☆☆☆

“Worst Customer & Technical service ever seen”

Written on: 18/08/2017

Unfortunately we have trapped in an 18 months contract with Origin broadband+land line. I pay £29.99/Pcm for the maximum speed (76mb) but are experiencing internet disconnection frequently. The only way to ask for technical help is calling their service centre!!! Very poor customer & technical service! They keep you on hold for more than hours to listen your claim! It takes a few weeks to send an engineer to solve the issue. They claim base on the contract they have 8 weeks time for every… Read Full Review

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★☆☆☆☆

“Over 40 min wait for Technical help ”

Written on: 18/08/2017 by daviduk2014 (2 reviews written)

The price of the Broadband service was excellent, however once I was connected to the service it took two days to receive the router. Then I had a problem trying to get the router working. I previously used BT, with no issues but this is very much a case of you get what you pay for as I was waiting for technical help for over an hour… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID!!! ”

Written on: 17/08/2017

How they have a 2.8 rating is beyond me! I have never experienced such a bad service in my life! I have had no internet for 5 days, every single day I have called technical at various times of the day, I have spent over an hour on hold every time! Wot the hell am I paying for?? I have emailed twice ... no answer!! Surprise surprise I ring the sales line and they answer straight away! They won't arrange a call back! Such an unhelpful company I am fuming! I will be cancelling! They clearly do not… Read Full Review

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★★★☆☆

“Reasonable service spoiled by poor communication”

Written on: 17/08/2017

No obvious difference in my adsl broadband since switching to them from plusnet. No broadband for one day, but that seemed to be an Openreach problem. Generally helpful technical support once I get through, but it would have been better with a named person to manage the switch. But their email communication is poor - inaccurate or misleading. They could have saved me loads of phone calls for technical help if their automated communication had been accurate and informative… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 14/08/2017

Please DO NOT sign up to this internet provider. If you do, it takes so long to get set up and once you receive the router, you have to configure it yourself and when it doesn't work or something is not right, no-one is willing to help you on the phone. It can take up to an hour to get through to someone on the Technical Team and once you are through, you only get to speak to a Level 1 Administrator who doesn't know anything technical about Broadband so can't help. They are happy to take your… Read Full Review

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