We were issued with a 12 month Service Schedule. On the 15th month we sought to cancel the agreement, we were then informed that we must continue to pay for a further 3 months following the delivery of the cancellation notice. This notice period is not only excessive but it is buried away in their terms and conditions and not made clear on the service schedule terms. If you are looking for server colocation then just go directly to ServerHouse.co.uk, it will be cheaper and you won't be dealing with a middle man.

Newnet dns software did not allow underscore ( _ ) record names, which are necessary for DKIM authentication, so we requested a transfer out of our .com domain. That day we lost both website and email access, so we called them and were told that we should not have input the new nameserver addresses (their transfer-out process would not continue until we did so!) At this point, the url for our site resulted in a `page not found` error. We asked them to put the ns entries back, which resulted in our site being redirected to their own home page. Their explanation was that the dns adjustments would take a while to propogate the internet. Clearly nonsense - the fact that their page appeared was proof that the record HAD taken effect.. We had made it clear that we had lost email access, yet they continued to simply forward the instruction email from the new host - which included the link to progress the transfer - to the same address we had told them was unreachable. They were still maintaining that slow DNS propogation was the cause of our site being unreachable SIX days later. Unbelievable. Our DNS settings had been reinstated without any input from us, and the settings were all identical to how they had been, whilst working perfectly before or transfer request.. In other words, the matter was out of our hands. `Digging` their two nameservers individually in respect of our domain gave differing results. Newnet were not bothered by any of this, nor when we explained that a potential investor had been trying to view the site, and we were concerned about the poor first impression the lack of site access was giving. They were incapable of seeing the situation from their customer`s viewpoint. In case anybody is thinking `well, they don't make much money from domain hosting, what do you expect ....` , would you believe that throughout this nightmare week, our server was actually located in their datacentre? Yes, they were taking us for approximately £100 per month for colocation fees, yet still had absolutely zero sense of customer service, or obligation, at all. We removed the server from their datacentre, the domain transfer completed after the WHOIS admin email was changed to one of OUR alternative addresses (away from the black hole that was the Newnet address) and within 30 minutes of us creating the dns records at our new host`s control panel our website was back online. The above makes poor enough reading, but it doesn't really touch upon the whole story. It is difficult to know whether Newnet` technical support` is completely uncaring, or totally incompetent. Our experience suggests a bit of both. Their accounts are quicker off the mark - we already have invoices up to 31st December. You have been warned. If you still choose them, you'll have nobody but yourself to blame should it all go wrong.

Awful company, awful service. I don't mind putting up with poor performance for a short period as long as they do something to rectify it... but Newnet's customer service is appalling. I will never use this company again and I would never recommend them. My advice, stay away.

I'm based in Portsmouth and have their 24Mb service. I get 17-18Mb on my connection and can't fault it. Always works. Only outages I see are due to windows 7 dropping my PC network port. Great service.

I instructed NewNet in October 2010 to install a phone system and an ADSL line for broadband. We required VOIP and internet to log into a hosted environment.
To date 01/2011 the broadband has remained intermittent which has affected our business, we have incurred costs as a direct result of NewNet, the response from NewNet is poor. Calls & emails have gone unanswered, apromises and agreements have been broken, poor communication, starting to feel that they simply do not care and it is me that is the pest.
I would not recommend this company.

Easily and quickly setup when joined Newnet on the upto 20 Meg service.
Major reliability issues at higher connection speeds, service was adjusted to sync rate of 8100.
After 1 year looking to leave.
Connection drops at least every 2 days, strangly when I'm using on the net, despite many chats with friendly staff they have never solved this issue and I'm sure I can get better service for my £16 per month.

Since December 2009,the Broadband speed has on three occasions gone from 1.9Mb/s down to 120kb/s. I get lots of sweet talk from the helpdesk,but it appears it is beyond Newnet to solve this problem.If they were as fast as solving the problem as to blame the users equipment,I would be happy.My patience with this ISP is about to snap.A capped service of this type is hardly worth £17.95p per month!

Reliable and UK based support staff but could be slightly cheaper.

Paying for the 24MB/s service I received a grand total of 2MB/s (when I was lucky). Due to my didstance from the exchange I put up with this, however, learned to my dismay that you get hammered when you try and cease your service.

Just over a year after starting with Newnet I phoned to cancel my service due to moving house. I was forced to pay a £32 +VAT cancellation charge, and will be charged £88 for my 'Free Modem' if I dont send it back to them at my own cost.

Beware the Newnet small print.

I've been with Newnet since 2007 & it has been reliable & consistent for just about the entire length of the service. There's been a few drop-outs on occasion, but nothing major or lengthy.

I also signed my mum up with them over a year ago as my experiences with Newnet have been positive. Her internet link failed, but communication with Newnet support was good via email. Probably took a week or so to resolve the problem, which was ultimately traced back to the BT line.
I notice most people gripe about ISP performance & leave poor online reviews when the fault is actually attributable to a BT line failure or bad hardware (splitter, router, wireless receiver etc). In my case I feel Newnet provided efficient support (although as an IT engineer I already knew what to ask & what to expect).

My one gripe is with Newnet's Cease fee, which had to be paid when my mum moved house. Despite the £25 Cease fee it was still cheaper to cancel & start again (with either Newnet or another ISP) rather than relocate the original Newnet service.

In summary, definately one of the better ISP's out there.

I have been with Newnet for broadband for about 8 years and also use them for hosting. I have used other broadband providers who have mostly been for clients and friends. Overall my impression is that Newnet are about as fast as the best of the others. They are very stable and nearly always a restart does the job if there is a problem overnight.
The best aspect is their support. They are usually contactable after less than one minute. They do not pick up the phone and then let you hang on forever. they do not use a 0845/70 type rip-off. Finally they answer you honestly: if they do not know, they say so and ring you back. Mind you I feel that it helps to have some tech. knowledge yourself.

probably the WORST support staff in the industry, they're plain stupid minimum-wage morons that wouldn't know the difference between broadband and a rubberband.

awful, awful, awful!

Brilliant. Speeds are good, connection is very reliable. I only ever had problems twice, both because I'd gone over my prepay download limit without realising (although they do send you warnings when you're close). When I called customer services, I got through straight away to an intelligent person (was with Tiscali before, went through hell with their customer services), and they got the problem sorted instantly. It was the cheapest of the ISPs I could find with high customer satisfaction and no traffic shaping, I don't know if that's still true but I'm staying put (2 years now) because I know there won't be any problems. Very happy.

Good reliable service with friendly customer back up.Almost no waiting on the phone!Have been with Newnet since Feb 2007.Using a 12GB limit,they do nag when
you get to 10.Not necessary really, when you can log in and check usage for yourself.

I have been on Newnet 8MB Broadband package for about 2 years.
I have found their service very reliable, and consistently fast.
I would recommend them.

Support is best I've had so far with an ISP, and UK based, the buying of extra bandwidth usage has changed after a few people started to complain and the system is now better for everyone.

Over all the best I've had since I was able to get broadband and I'm also getting the best speed ever. Well recommend NewNew.

I have been a Newnet customer for a couple of years now, and I have been really impressed with their service.
With Newnet, I feel like I have all the "small company" benefits (friendly customer service, tailored package), with all the "big company" advantages (great service and technical support).