I have had this VPN about three months but also have others, I have only just realized that I actually paid for it and now want a refund. It is unusable.

Took the 3 day trial period. Had to give card details to get this. They promised they would not take money unless I was satisfied. BBC iplayer did not work so I cancelled after 2 days. They acknowledged receipt of the cancellation but still took the money. Seeking legal advice.

the direct client has crashed several times, it continues to refuse my user-name and password cancelling it asap no forum support, very poor instructions

Proxy worked just about ok, though occasionally very slow or unavailable. Then I tried to use the VPN that comes with it; their VPN client made it look like it was operational, all green lights and 'connected' status... except it did not work and it turns out the connection was not tunnelled at all (no IP change). I emailed the support, then emailed again, no reply except some ticket for some ZenDesk thing I cannot even log into, and that won't send me a password despite numerous request. Looks like some slacker operating from his basement and following the "take the money and run" school of business. DO NOT BUY, DO NOT TRUST.

Worked for a week, then stopped. Customer service was no-existent so I moved to another provider. One month later Kickass take another payment from my credit card, yet this is supposed to be a month-on-month arrangement. DO NOT USE KICKASS

I am a UK expat and used a number of proxies so far. I still have Expat Shield on my PC, but I stopped using it because KickAss is so fast and reliable. I like that it always works and really fast. I am aware that the computer may be using a few more resources when it is on, but it never crashed or stopped anything working so no problems yet. I use it on my PC, laptop, ipad and iphone. If only I knew how to connect it on my ANDROID tablet without importing an ovpn file, but just by ticking the correct boxes, it would be a five star review. This is something they should include on their website.

KickAssProxy! I Signed up with this company back in February, Tried to cancel with them within 2 days of sign up. The telephone number listed as a contact number for the company was of a Taxi firm in Manchester. Submitting a Support request by ticket can only be done using there ZEN Desk, this left me with no replies after 3 months and no other means to contact the company. So I filed a disputed with PAYPAL for services not received I was unable by any means to contact KickAssProxy and could not get support from them. When I opened a dispute case PayPal got a response from KickAssProxy, but still no contact from the company to me their client. Overall very poor with Zero support! A working phone number should have been supplied by the company for support requests.

I paid for their proxy plus VPN service. For 2 months the VPN didn't work. I sent numerous emails and files a number of support tickets. All went unanswered. then I find out the UK proxy I am paying for makes me appear to be in Thailand, the Philippines and Australia depending on the day and not the UK