Worse internet & customer support ever

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Keysurf
★☆☆☆☆
1.3
6.0% of users recommend this
  • Reliability

  • Speed Consistency

  • Value For Money

  • Customer Service

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Saynotokeysurf's review of Keysurf

“Worse internet and customer support ever”

★☆☆☆☆

written by Saynotokeysurf on 01/12/2017

1. Do not solve your problem because you don’t speak to the technician. Answer would be “Can’t answer that question but have sent a support ticket for you. Will get back to you in 4 working hours”

2. They do not practice what they preach. They do not get back to you. You have to take the initiative. And if you ring them, they would say there is no problem from their side. Do you have a licensed antivirus app and have you done a full scan? The timer resets to another 4 working hours even though their reply is insufficient

3. Quietly deducts extra money from your account. If you do not realise, it’s gone.

4. Unhelpful customer service. Bunch of people reading answers off a paper. Completely useless

5. Their main fix would be the usual switching off and on and command prompts which amateur IT users would have already know. The next time you speak to another operator, same thing happens. Goes on and on

6. Unreliable modem. £40 for a useless one. Unable to fully configure. Could easily get a much cheaper modem which does a better job.

Overall, very poor and appalling service. Unfortunate that they are the only internet provider option. Won’t see me anywhere near them if others were around.

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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