poor service provided, & poor customer service

Click here if this is your business
1.1 / 5
0% of users recommend this
Click here if this is your business
  • Reliability

  • Speed Consistency

  • Value For Money

  • Customer Service

Guest's review of Keysurf


“poor service provided, and poor customer service”

Written on: 31/03/2014

My internet has always been pretty poor despite the university hall providing a router in each dormitory. The internet cuts off every few minutes, so I have to turn off the wifi on my laptop, and turn it on again, only to repeat the process a few times because it keeps disconnecting. I've called and emailed them a few times, but to no avail. Their customer services are extremely rude, and talk down to the customer. As far as I know, customer services are meant to HELP you with the problems you may have with the services they provide, yet they provided no help, and talked in a condescending tone. I don't know if this man in particular was treating me in this manner because I don't have a British accent, but an American accent, in which case is a very 20th century manner to be living. Judging a customer based on their accent and the assumption of where they are from is not a trait that someone working in customer services should have.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0