Fuel Broadband Reviews - www.fuelbroadband.co.uk

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★★☆☆☆
1.8 / 5
18% of users recommend this
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Latest Reviews

★☆☆☆☆

“Terrible Customer Service - Rude Advisors”

Written on: 15/11/2016

I have been with this company for just over 2yrs. Been very unhappy with their lack of response, when i had raised some queries approx 1yr ago regarding the poor download speed. Recently moved house , and took this opportunity to cancel my account with 'FuelBroadband'. 2 months on, and they still have not cancelled my account & are chasing payments from me. AVOID THIS COMPANY!!!! … Read Full Review

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★☆☆☆☆

“On my case!”

Written on: 16/10/2016 by 130English (1 review written)

If anything goes wrong with your internet you cant get anyone by phone and will be forever holding and if you e-mail you get a generated e-mail they are on your case! I had five days of this before being sent diagrams of how to check my internet socket. I cancelled , if you go with them good luck to you… Read Full Review

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★☆☆☆☆

“Avoid like the plague!”

Written on: 25/08/2016 by nnGarrett342 (1 review written)

Customer service dreadful, as others have said, they keep billing you after you tell them to stop no matter that you telephone or email. I recommend you send them a deadlock letter that will ultimately take you to the ombudsman because other than that you will be on a nightmare loop of stress when you deal with this firm. If you value your sanity, don't even consider having this firm as a provider for anything!… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 14/06/2016 by SkylarMeredith (1 review written)

Just incompetent. Asked for a final bill in April but 2 months Later they are telling me I owe for June, despite huge number of emails trying to get a final bill!… Read Full Review

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★☆☆☆☆

“avoid avoid avoid unless you have dial up?!”

Written on: 04/06/2016 by stevieparussell (1 review written)

Please remember you really do get what you pay for. Fuel broadband in my opinion have been just terrible. Poor service and very slow internet. Constant buffering and terrible connection. In cancelling my contact early they now want me to pay a penalty despite me telling them I am only leaving because they are not providing me an adequate even minimal standard of service. I cant take the buffering anymore so am leaving them. Will see what happens next, you may see me with others on watch dog!!… Read Full Review

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★☆☆☆☆

“stuck on hold for 1hour”

Written on: 29/04/2016

joined fuel after moving house in feb 2016 after signing up i received 1 letter welcoming me to fuel no other correspondence after that until they cut my internet off and sent me a text 20min after to tell me i was suspended for late payment this was on the 19th of the month trying to call up a week later when i got paid was fun 2 of there websites numbers are inactive lines and dont work and have no open and closed hours posted i was on hold for a hour before i started to think it was a dead… Read Full Review

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★☆☆☆☆

“bad”

Written on: 22/04/2016 by 322Aguirre (1 review written)

have been with them sics dec. customer severes is so bad. every month have had to write. they took more money out of my bank . they should have. so had to close my bank now make shore you get every thing in whriteing . as I did not have a wreten contrite .qam now tacking them to ombudsman. about it all. will not be using no compeys when this sorted. soon as I can will leve… Read Full Review

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★☆☆☆☆

“Appalling!!!!”

Written on: 26/03/2016 by Crouch183 (1 review written)

I have just written this to the ombudsman.....I took out Fuel Broadband for telephone and broadband out in December when I moved house. I didn't hear anything apart from a 'welcome' email until the 29th December 2015 which was a text informing me that the engineer would be coming out to me on the 4th January. As I was on Christmas shutdown from work and the 4th was my first day back I had no way to book that date off so I rang customer services on the 31st December to cancel it. He told… Read Full Review

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★☆☆☆☆

“The worst company going”

Written on: 25/02/2016 by Makayla91 (1 review written)

Appauling company. Incident No1: Once I joined, within just a few days my landline lost its connection and having contacted Fuel Customer Services over 3 weeks ago, I am still awaiting a response. I still to this day do not have a land line! INCIDENT No 2: Before I had realised that my connection was lost, I had recommended a family member, FUEL arranged, cancelled and then at the last minute re sheduled the connection date. They turned up at the wrong address, have gone along with the connect… Read Full Review

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Billhudson44's Comment

Written on: 05/03/2016

Haha same here ,they "wired" my mothers landline at the "green box" to the WRONG house 2 mile away !! .Took them 4 weeks bearing in mind she had no internet or phone in those 4 weeks to fix the problem .
Now the problem has been resolved ,i have asked for compensation (only want a months free phone line to make up for the 4 weeks my mother had nothing) they have went quiet no reply to emails nothing even after waiting 1 hours + on hold to Fuel customer "serviceless" they only tell you they can't do resolve any repayment/ compensation queries by phone it has to be by email ONLY.
How stupid pathetic customer service is a joke

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Yamma's Comment

Written on: 05/03/2016

My Mother told Fuel "I can't believe that you're more desperate to make £59 fine than you are to gain a life long customer", Fuel responded "Well if you pay then £59, then you can start a new contract with us!". They then excalated the fee to £117. So I googled Fuel Reviews and then wrote on every single one. I took to Fuel's Facebook and commented on absolutely as many customer complaints comments as was possible. Fuel then got in touch and said on further investigation etc etc etc they now wouldn't charge anything. Companies would rather make anything now, by any means, than just let you walk away. I think all companies believe that with the right deal, they can always get folk back on their side. Tell your family and friends. I have never gone back to RAC, TalkTalk or Virgin. They operate in exactly the same way. Hope you get it sorted.

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★☆☆☆☆

“Buffering, intolerable connection, screen freeze.”

Written on: 16/02/2016

I liked the price and options which is why I chose Fuel Broadband but sadly it is not worth the hassle. For months I have put up with what is intolerable screen freeze, constant messages saying due to a long running script we cannot continue. I have never had this with one other provider who I intend returning to.I do not recommend this internet provider. When I am on Facebook my screen freezes then I get locked out and disconnected from there - Facebook. I am logged out by force. My computer… Read Full Review

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★★☆☆☆

“Rotten Service”

Written on: 05/02/2016 by Rose167 (1 review written)

Recently signed up for ADSL basic phone & broadband package 2 Months ago .Phone has never worked Broadband connection no existent numerous calls still not resolved issue ,technical help unhelpful.I just need to speak to someone clued up at Fuel to resolve tho issue sadly no one can help despite many hours of phone calls… Read Full Review

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★★★★☆

“So far so good ”

Written on: 08/12/2015 by Renfrew1314 (1 review written)

I joined fuel broadband because tesco broadband were selling to talk talk and I did not want to go with them because they have such bad reviews and the person I talked to regarding joining lied about why they were taking over from tesco which did not bode well. I found fuel broadband through a site called [email protected] who were giving a free computer to customers on low income who joined a provider through them so sign up for fuel broadband and got a fire TV stick as well. The wifi router… Read Full Review

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★★★★★

“Good so far ,hope the service remains that way ”

Written on: 13/11/2015 by Familyman5 (1 review written)

Just signed up family member to Fuel Broadband partly due to good deal at present time ,anyway everything was straight forward good easy set up managed to contact customer service easily broadband speeds weren't throttled B.T Talk Talk Virgin all guilty this practice murder when streaming movies . … Read Full Review

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★☆☆☆☆

“rip off merchants”

Written on: 16/02/2015 by 329Moody (1 review written)

customer for 6 yrs.told them to drop broadband as i dont use it.wanted to charge me 59 pounds.even thouth i only paid 1 pound a month.given them 30 days notice.now they want 100pounds for leaving… Read Full Review

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★★☆☆☆

“Axxounting is rubbish”

Written on: 17/12/2014 by Rees109 (1 review written)

Although broadband provision ok accounting needs a lot to be desired. Despite paying for year up front got charge suddenly after a couple of months full amount. Customer services not helpful and no clarity on it being refunded. Bills at time did not follow on, balances from one bill to the next did not agree. Call charges have lots of stats but not the basic information enabling customer to identify if they should have been charged e.g date and time to identify if call during free time or not… Read Full Review

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★☆☆☆☆

“Appalling company NOT Recommended”

Written on: 22/11/2014

Nightmare to get get through to customer services, staff not capable of resolving my queries. Go over your usage & you'll get hammered with extra charges. I gave 30 days written notice to close account 3 month later still receiving bills with threats of legal action even though they acknowledged my notice to cancel. Spent hours on the phone & emailing to get resolved, went with this company to save money but it's cost me more than ever. I would not recommend this company to anyone… Read Full Review

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★★★★★

“Fuel broadband”

Written on: 21/10/2014 by bordertide (10 reviews written)

Fuel - once known as Primus/One Call are brilliant. I have been with them since spring. I have very fast unlimited broadband plus landline, my average monthly bill is circa £14 - £18 inc of all calls. Recently (Friday) the connection failed for the 1st time. Imagine the relief when I got connected to a UK call centre, the staff were polite, patient and understanding - despite my giving wrong details 3 times (by mistake). They did an immediate landline check to confirm the problem was not… Read Full Review

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