written by on 06/11/2013
Having been a loyal Demon ADSL customer for more years than I care to remember, I'm looking for another ISP. I get the super speed most of the day - except after 5:00pm and especially between 6:00pm and 8:00pm when their service just dies most days. After countless calls to their "Technical Support" (who seem to have less idea than me - which isn't saying much) they refuse to log a fault. Countless times I've been advised to reboot router, reboot PC, disconnect all other devices, change filters, upgrade router software, change router - all of which I've done - but they still deny the problem is with them or the line (BT). If the fault is with me then how comes it only happens at certain times? The bottom line is that they cannot cope with peak demand and will not admit it. My advice - steer clear of Demon.
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