Disastrous customer support

Daisy Group - www.daisygroup.com
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robmar0se's review of Daisy Group - www.daisygroup.com

“Disastrous customer support”

★☆☆☆☆

written by robmar0se on 19/09/2017

Two clients (one on Coop, the other on TalkTalk both with BT LLU on ADSL2) , have had external issues with the line coming into their building - NTE5 test socket tests should have been enough to escalate the lack of any broadband. In one case having spent 5 hours on the phone to Daisy, we did manage to persuade them that an Openreach call-out was necessary.

As an aside both TalkTalk & Coop are using daisy fro technical/line issues - I haven't checked but may also be using Daisy's trunk routing (as opposed to BT)

Daisy's call centres appear to be running a series of Indian type check-lists which even though you have given them chapter and verse they continue to ask inane questions. They are rude, and in one case applied the old trick of placing the call on hold indefinitely. Once they agree that there is a problem there is absolutely no follow up

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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