Bt 80:20 Infinity

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BT Infinity
★★☆☆☆
1.7
From 40 reviews
15.0% of users recommend this

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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LeylaMorris95's review of BT Infinity

“Bt 80:20 Infinity”

★☆☆☆☆

written by LeylaMorris95 on 05/08/2014

We decided to upgrade from standard bt broadband as monthly package was the same / slightly more as we were otherwise paying per month .
Oh dear what a mistake - the first month nothing could be done as line wasn't set up . But we had the instalation done on the second visit as we were not wanting to keep having days wasted waiting for engineer to come out and be told the same again . the guys from open reach were fantastic . Waited for line to go live few more weeks passed . When was set up not getting anywhere near 80 : 20 consistently as low as 20: 15 .after spending over an hour on the phone was told engineer / technician would contact us - never happened .
Just come back and it's not working at all - engineer call out needed . So now have no internet at all but still being charged for the premium service .

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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