Terrible connection. Terrible Value. Virgin was better

Click here if this is your business
BT Connect Broadband www.btconnect.com
★★☆☆☆
1.7
24.0% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Click here if this is your business

matthewpoll's review of BT Connect Broadband www.btconnect.com

“Terrible connection. Terrible Value. Virgin was better”

★☆☆☆☆

written by matthewpoll on 09/05/2013

We got broadband internet from BT, about two months ago. On the day of the braodband switch over, (from virgin) we were told that it might take up to 10 days for the broadband to be 100% OK. The connection is still poor two months later. It regularly disconnects. We were with virgin before, & they are slightly more expensive compared to BT, - in hindsight we would have just stayed with them. Our wireless box has been provided by BT.

We've tried using the internet locally, with the cable plugged into a laptop, & the connection is better than using it wireless but can still occasionally disconnect. If we try to use the internet wireless, it disconnects/ is very slow on a frequent basis. BT have repeatedly blamed us for the poor wireless, by saying that we must have other devices interfering with it. We've changed the channel on the wireless box multiple times, but it does not improve it.

BT's customer service is below par, too.

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jonathan Kelly's Response to matthewpoll's Review

Written on: 17/08/2013

There is a web site which tells you the broadband speeds in this area Virgin are by far the fastest. I left BT and went to Plusnet as it is half the price of BT but they are the same company. I had some interference and found that I had to clear the browsing history and eventually not go to certain web sites to stop it. Two out of five for customer service is a bit high.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0